Library Customer Service Representative III

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Company facts (cached)

Website: olatheks.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Olatheks invites applications for a Library Customer Service Representative III based at the Downtown Library. This full-time opportunity places you at the center of community-facing library services, helping patrons access resources and enjoy a welcoming public environment. What This Role Involves Serving as a Library Customer Service Representative III for Olatheks means delivering advanced front-desk support at the Downtown Library. The work centers on skillful patron interactions, efficient circulation management, and upholding service standards that make library visits productive and enjoyable for people of every background and age group. What You'll Do Assist visitors with locating materials, placing holds, renewing items, and managing personal library accounts Respond accurately to questions about collections, programs, policies, and digital services available at the Downtown Library Resolve elevated customer concerns that call for deeper familiarity with procedures and system tools Process check-outs, returns, fees, and related transactions while keeping records orderly and up to date Guide patrons through library catalogs, computers, and self-service stations so they gain confidence using available technology Collaborate with colleagues to keep service points covered and the shared workspace tidy and functional Qualifications Demonstrated customer-service experience, preferably gained in a library, cultural, or public-service setting Clear and friendly communication skills suited to serving a wide range of community members Working knowledge of integrated library systems, basic office software, and standard transaction tools Ability to juggle simultaneous requests while remaining calm, accurate, and professional Reliable attendance, keen attention to detail, and a genuine interest in helping others discover library resources More About Olatheks Olatheks is hiring for this Library Customer Service Representative III role and offers a supportive team environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Downtown Library, hybrid, or fully remote?