Kundenberater Supplies (m/w/d)

Pitneybowes invites applications for a Kundenberater Supplies (m/w/d) based in DE Darmstadt. This full-time role suits professionals who thrive on direct client dialogue and reliable product guidance for everyday supplies needs.

Position Summary

The Kundenberater Supplies (m/w/d) position at Pitneybowes in DE Darmstadt focuses on delivering clear, helpful advice that helps customers select and order the supplies they require. You become a trusted first point of contact, balancing attentive listening with practical recommendations so that each interaction builds confidence and long-term satisfaction. Working on-site as part of a dedicated team, you support efficient order handling and consistent service quality within a customer-centred environment.

What You'll Do

• Welcome and advise customers seeking supplies, clarifying their requirements through careful questions and active listening.
• Offer product recommendations that match stated needs and ensure smooth progression from enquiry to confirmed request.
• Handle routine enquiries, resolve simple issues promptly, and escalate more complex matters according to established routes.
• Maintain accurate records of customer interactions and follow up to confirm satisfaction and continued supply reliability.
• Coordinate with internal colleagues to keep stock insights current and to support seamless order fulfilment.
• Contribute to continuous improvement of service standards by sharing customer feedback and observing process opportunities.

What We're Looking For

• Demonstrable experience in customer advisory, sales support or front-line service roles.
• Clear verbal communication skills and a genuine interest in helping people find practical solutions.
• Organisational ability, attention to detail and comfort working with order and enquiry systems.
• A proactive, customer-first outlook combined with the flexibility to adapt to varying enquiry volumes throughout the working day.
• Reliability, team spirit and motivation to become knowledgeable about the supplies portfolio throughout daily work.

More About Pitneybowes

Pitneybowes is hiring for this role and offers a supportive team environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.