- Company: Emstech
- Location: Burnaby, BC
- Full Time
- Burnaby, BC
- Apply on company site
Emstech at a glance
emstech.comEmstech (emstech.com) is hiring an Inside Sales/Customer Service Representative for an on-site role in Burnaby, British Columbia. Public entity data available for this listing is limited to the company domain and the posted location; no additional company history, product line, or size details were supplied for this page.
What is clear from the posting context is the dual focus of the title—inside sales combined with customer service—and that the work is based in Burnaby within the Metro Vancouver area rather than listed as remote.
Emstech invites qualified candidates to apply for the Inside Sales/Customer Service Representative position in Burnaby, BC. This full-time role combines sales support with dedicated client assistance from our office location, ideal for those seeking Inside Sales/Customer Service Representative jobs in Burnaby, BC or Emstech careers.
Role Overview
As an Inside Sales/Customer Service Representative at Emstech in Burnaby, BC, you will act as the primary contact for client needs and revenue-generating activities. The position involves guiding customers through the buying process while delivering reliable service that builds trust and long-term partnerships. You will contribute to daily operations by balancing efficient sales handling with thoughtful problem resolution in a professional office environment. This opportunity appeals to those exploring Inside Sales/Customer Service Representative near me roles who value clear communication and meaningful contributions to team success.
Your Responsibilities
- Respond promptly to client inquiries received by phone, email or related channels with clear and helpful guidance
- Handle order processing, prepare accurate quotations and manage associated administrative tasks
- Develop and strengthen ongoing customer relationships to support repeat engagement and referrals
- Share relevant details about available solutions and recommend choices that address specific requirements
- Investigate concerns raised by customers and implement timely resolutions that improve overall experience
- Record every interaction and transaction carefully within established tracking systems
- Partner with internal colleagues to ensure smooth coordination of requests and departmental support
- Support sales objectives through consistent follow-up and identification of further engagement opportunities
What We're Looking For
- Relevant background performing inside sales or customer service representative duties
- Clear and professional spoken and written communication abilities
- Capacity to manage concurrent priorities without sacrificing quality or accuracy
- Comfort using standard office applications and customer management platforms
- Genuine focus on creating positive outcomes for every client contact
- Solid interpersonal skills paired with a constructive approach to everyday challenges
- Availability for full-time responsibilities performed on site in Burnaby, BC
Why Join Emstech
Emstech is hiring for this role and offers a supportive team environment. Team members in Burnaby benefit from collaborative surroundings that recognise the value of dedicated Inside Sales/Customer Service Representative work and encourage steady professional development.
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To apply for this job please visit emstech.bamboohr.com.
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Working in Burnaby, Greater Vancouver
Weather right now in Burnaby, Greater Vancouver: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is based in Burnaby, in the Metro Vancouver Regional District of British Columbia, Canada (Greater Vancouver). Burnaby sits at about 46 metres elevation and is part of the larger metro region surrounding Vancouver.
British Columbia is Canada’s westernmost province, in the Pacific Northwest between the Pacific Ocean and the Rocky Mountains. Its geography is varied—coastlines, forests, lakes, mountains, and other landscapes—and it borders Alberta to the east (Wikipedia: British Columbia). For candidates considering a non-remote Inside Sales/Customer Service Representative job, the practical takeaway is a regular presence in Burnaby rather than a remote arrangement.
British Columbia is the westernmost province of Canada. Situated in the Pacific Northwest between the Pacific Ocean and the Rocky Mountains, the province has a diverse geography, with rugged landscapes that include rocky coastlines, sandy beaches, forests, lakes, mountains, inland deserts, and grassy plains. British Columbia borders the province of Alberta to the east; the territories of Yukon and
🇨🇦 Relocation safety for Canada: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Canada: 6.9% — via World Bank
GDP per capita in Canada: $55,698 — via World Bank
Consumer price inflation in Canada: 2.1% (annual) — via World Bank
Real GDP growth in Canada: 1.7% (annual) — via World Bank
Average hours worked per year in Canada: 1,687 — via OECD
Typical climate: average high 58°F / low 45°F year-round (summers around 71°F, winters around 35°F) — via NOAA 1991-2020 Normals
- Elevation 46m (151 ft)
Source: Wikipedia (state)
About this role & career path
An Inside Sales/Customer Service Representative role sits at the intersection of commercial outreach and customer support. For someone building toward or strengthening work in this space, progress often looks like deeper product and process knowledge, stronger handling of customer conversations, and clearer ownership of sales-related follow-through—all within the Customer Service Representatives skill family reflected in the training resources listed for this occupation cluster.
At Emstech specifically, the posted title signals that growth opportunities, if offered, would likely relate to that same dual inside-sales and service skill set rather than to a pure specialist path on only one side. No formal career ladder, promotion steps, or tenure data was provided, so any longer-term path would need to be confirmed with the employer.
Build the skills for this role
Grounded preparation for an Inside Sales/Customer Service Representative role at Emstech can start with customer-service fundamentals, then practice applying them in sales-adjacent conversations.
- HubSpot Academy — Customer Service Fundamentals — cost: free; free certificate on passing. Useful for structured basics of service interactions.
- Alison — Customer Service courses — cost: free to learn; digital certificate available free; printed/certified copies are paid. Useful for broader self-paced customer service study.
Neither resource replaces Emstech-specific product or process training. Use them to build transferable service skills before or alongside interviews for this Burnaby on-site role, and verify any certificate details on the provider sites if you plan to share credentials.
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Prepare for Emstech’s Inside Sales/Customer Service Representative interviews as a dual-focus conversation: how you help customers and how you support sales outcomes from an inside seat in Burnaby.
- Be ready to walk through examples where you clarified a customer’s need, resolved friction, and still kept a constructive commercial tone—without inventing metrics you cannot support.
- Expect questions about reliability for an on-site schedule in Burnaby (this listing is not remote).
- If you complete HubSpot Academy — Customer Service Fundamentals (free; free certificate on passing) or Alison customer service courses (free to learn), you can discuss concrete concepts you practiced—not as employer-required credentials unless Emstech says they are.
- Ask what “inside sales” means day to day at Emstech (channels, handoffs, and how service and sales share ownership), since those details were not in the structured data.
This listing is a strong match to consider if you want combined inside sales and customer service work at Emstech, can work on site in Burnaby, BC, and are comfortable building skill in the Customer Service Representatives area—supported if useful by free or free-to-learn courses such as HubSpot Academy’s Customer Service Fundamentals and Alison’s customer service offerings.
It is a weaker fit if you need remote work, or if you want a pure specialist role that is only sales or only service with no crossover. Company-depth and pay data were not supplied here, so use the interview to confirm product context, team setup, and compensation directly with Emstech.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Inside Sales/Customer Service Representative
- Employer Emstech
- Location Burnaby, BC
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context Canada
- Overview Full original description on this page (376 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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Occupation family: Inside Sales/Customer Service Representative
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