Inside Sales/Customer Service Representative

Emstech is hiring a full-time Inside Sales/Customer Service Representative for its Milton, QLD location. This dual-facing role combines proactive sales activity with dependable customer care, making it a strong fit for professionals who enjoy both building commercial relationships and resolving day-to-day client needs.

What This Role Involves

The Inside Sales/Customer Service Representative at Emstech in Milton will serve as a main point of contact for prospects and existing customers. You will manage enquiries, guide people toward suitable options, support order and service processes, and help maintain a positive customer experience from first contact through ongoing support. The work is performed on site in Milton, QLD, in a full-time capacity, and suits someone who can switch smoothly between sales conversations and service-focused problem solving.

Core Duties

• Respond to inbound customer and prospect enquiries by phone, email and other channels in a timely, professional manner
• Conduct outbound outreach to qualify interest, share information and progress sales opportunities
• Advise customers on offerings, pricing and next steps, and prepare clear quotes or proposals where appropriate
• Process orders, track status and keep customers informed through fulfilment or delivery stages
• Handle service issues, complaints and follow-ups with a focus on clear communication and fair resolution
• Record interactions, leads and outcomes accurately in CRM or related systems
• Build and maintain productive relationships with customers and coordinate with internal colleagues as needed
• Contribute to sales and service goals through consistent, well-organised daily activity

Who We're Looking For

• Clear spoken and written communication skills suited to sales and customer service conversations
• Prior experience in inside sales, customer service, account support or a closely related role is preferred
• A customer-first mindset with the ability to listen carefully and respond constructively
• Comfort managing multiple tasks and shifting between sales and support work during the day
• Strong organisational habits and attention to detail when logging information and following processes
• Familiarity with CRM tools or a willingness to learn systems used for tracking customers and pipeline activity
• A collaborative style that works well within a team environment in Milton, QLD

Why Join Emstech

Emstech is hiring for this Inside Sales/Customer Service Representative role and offers a supportive team environment in Milton, QLD. You will join a workplace that values reliable client service and clear commercial effort, with the chance to grow your skills across both sales and customer care in a full-time position.

Ready to Apply?

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