People Ops and Automation Lead (12 Month FTC)

Join TrueLayer in London as our People Ops and Automation Lead (12 Month FTC) and take the reins of a People Operations function built for speed, scale, and exceptional employee experience across one of Europe's fastest-growing Pay by Bank networks.

About the Role

This is a full-time, 12-month fixed-term contract based in London, United Kingdom. As TrueLayer's People Ops and Automation Lead, you'll own the entire People Operations function — from employee lifecycle processes and systems to automation and data integrity. After a period of rapid growth, our People team needs someone obsessed with making everything run like clockwork: fast processes, smart automations, and real value delivered to employees across our global teams.

Key Responsibilities

• Lead the People Operations team to build a streamlined, integrated function that automates wherever possible across the full employee lifecycle.
• Own and fine-tune our HRIS platform (HiBob), safeguarding data accuracy, reliability, and a smooth user experience.
• Drive adoption of AI and automation tools to cut manual work and lift operational efficiency.
• Manage vendors for employment-related services, including background checks, employers of record, immigration counsel, and HR systems.
• Spot inefficiencies and redesign standardised, scalable workflows, designing out manual steps to remove risk.
• Partner with Finance and Compliance to keep operations robust and aligned.
• Build dashboards and reporting that turn People data into clear, actionable insight for evidence-based decisions.
• Document processes and policies with clear, accessible guides, and lead a People Operations Partner with a continuous-improvement mindset.

Qualifications

• Proven experience as a People Operations Lead or within a People/HR Operations team.
• Strong hands-on background with People Ops systems and HRIS platforms — HiBob experience is essential.
• Demonstrated automation experience: turning manual processes into faster, sustainable, technology-driven workflows.
• Analytical and process-driven, with excellent data-handling skills; G-Suite confidence required and BI/data visualisation tools a plus.
• Highly organised with sharp attention to detail and a genuine dislike of errors in data or process.
• Skilled project leader, comfortable mapping processes and steering cross-functional work; experience with Notion is valued.
• A clear communicator who simplifies complexity in writing, conversation, and visuals, and stays calm in ambiguous, fast-moving settings.
• Bonus: experience in a high-growth fintech or tech company, deep HiBob integration knowledge, and a keen interest in AI for People operations.

About TrueLayer

TrueLayer is Europe's fastest-growing Pay by Bank network, blending real-time bank payments with financial and identity data to power faster, safer transactions. Live across 22 countries and trusted by names like Ryanair and Just Eat Takeaway, we've raised over $300 million from investors including Stripe, Tiger Global, Northzone, and Tencent.

How to Apply

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