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Be ready to walk through a people process you automated end-to-end, how you prioritised ROI on a 12-month horizon, and how you partnered with eng/ops without over-engineering. Tie examples to payments/fintech scale and compliance-sensitive data handling where you have them.
Best fit if you enjoy owning both human workflows and the automation layer behind them, can ship process improvements fast in a time-boxed FTC, and want London-based work at an open-banking growth company rather than a pure people-partner or pure engineering track.
As People Ops and Automation Lead (12-month FTC) at TrueLayer, expect to own people-process design and tooling that scales HR ops for a payments/open-banking product org: map hire-to-retire workflows, automate repetitive People Ops tasks, partner with HR/ops/tech, and keep process change lightweight for a fixed-term delivery window in London.
Useful focus areas from the title: HRIS/workflow automation, stakeholder process design, documentation and change management, basic scripting/no-code automation literacy, and metrics for people ops. No certification resources supplied for this listing.
Listed as London, United Kingdom with remote set to no—plan for on-site/hybrid expectations in Greater London unless TrueLayer states otherwise in the full advert.
It is a fixed-term contract: scope is likely delivery-heavy (process build-out and automation) rather than multi-year org design; clarify renewal and handover expectations early.
TrueLayer builds open-banking and pay-by-bank style payments products; recent public items cover EU credit expansion and acquisitions such as In3 and Zimpler.
Website: truelayer.com
Public cache only — not an employee review.
Join TrueLayer in London as our People Ops and Automation Lead (12 Month FTC) and take the reins of a People Operations function built for speed, scale, and exceptional employee experience across one of Europe's fastest-growing Pay by Bank networks. About the Role This is a full-time, 12-month fixed-term contract based in London, United Kingdom. As TrueLayer's People Ops and Automation Lead, you'll own the entire People Operations function — from employee lifecycle processes and systems to automation and data integrity. After a period of rapid growth, our People team needs someone obsessed with making everything run like clockwork: fast processes, smart automations, and real value delivered to employees across our global teams. Key Responsibilities Lead the People Operations team to build a streamlined, integrated function that automates wherever possible across the full employee lifecycle. Own and fine-tune our HRIS platform (HiBob), safeguarding data accuracy, reliability, and a smooth user experience. Drive adoption of AI and automation tools to cut manual work and lift operational efficiency. Manage vendors for employment-related services, including background checks, employers of record, immigration counsel, and HR systems. Spot inefficiencies and redesign standardised, scalable workflows, designing out manual steps to remove risk. Partner with Finance and Compliance to keep operations robust and aligned. Build dashboards and reporting that turn People data into clear, actionable insight for evidence-based decisions. Document processes and policies with clear, accessible guides, and lead a People Operations Partner with a continuous-improvement mindset. Qualifications Proven experience as a People Operations Lead or within a People/HR Operations team. Strong hands-on background with People Ops systems and HRIS platforms — HiBob experience is essential. Demonstrated automation experience: turning manual processes into faster, sustainable, technology-driven workflows. Analytical and process-driven, with excellent data-handling skills; G-Suite confidence required and BI/data visualisation tools a plus. Highly organised with sharp attention to detail and a genuine dislike of errors in data or process. Skilled project leader, comfortable mapping processes and steering cross-functional work; experience with Notion is valued. A clear communicator who simplifies complexity in writing, conversation, and visuals, and stays calm in ambiguous, fast-moving settings. Bonus: experience in a…
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