- Company: Teleperformance USA
- Location: Mississippi
- Salary: Pay not listed
- Work type: Remote
Teleperformance USA at a glance
teleperformanceusa.comSEC filings mentioning "Teleperformance USA": 37 — search EDGAR
Teleperformance USA (teleperformanceusa.com) is a large contact-center employer offering remote customer-support roles, including healthcare service lines. Recent coverage has noted U.S. operating challenges, labor organizing activity, a Department of Labor overtime wage action, and a consumer data-breach notice—context worth reviewing before you join.
Join Teleperformance USA as a Healthcare Customer Service Representative, supporting members and patients from the comfort of your home anywhere in Mississippi. If you thrive on helping people and solving problems with care and precision, this full-time opportunity is built for you.
About the Role
As a remote Healthcare Customer Service Representative, you'll be the friendly first point of contact for the clients we serve, fielding both inbound and outbound conversations with warmth and professionalism. Working from a suite of web-based platforms, you'll guide each caller toward a quick, accurate resolution while keeping every interaction smooth and positive. This Mississippi-based remote position is a strong fit for anyone who genuinely enjoys supporting others within the healthcare space.
Key Responsibilities
- Act as the primary contact for clients, handling incoming and outgoing communications with consistent professionalism.
- Listen to customer inquiries, understand their needs, and resolve concerns efficiently on the first contact whenever possible.
- Navigate a range of web-based tools and systems to locate information and document each interaction accurately.
- Deliver a seamless, empathetic experience that leaves every healthcare customer feeling heard and supported.
- Maintain a quiet, focused remote workspace that supports reliable, high-quality service.
Qualifications
- A sincere passion for helping people and creating positive customer experiences.
- Clear, confident verbal and written communication skills.
- Comfort learning and working across multiple web-based applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work full time on a remote basis from within Mississippi.
About Teleperformance USA
Teleperformance USA is a global leader in customer experience management, connecting people with the brands and services they rely on every day. Our healthcare support teams are committed to compassionate, dependable service, and we invest in team members who want to grow their careers while making a real difference for the customers we serve.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Teleperformance USA online
What people say about Teleperformance USA
Public news is mixed-to-cautious: revenue-outlook pressure in the U.S., worker organizing, a DOL overtime settlement, and a SSN-related breach notice. No employee-review scores are in the provided data.
Recent news
- French call center TP lowers revenue outlook on US challenges - ET Telecom
- Teleperformance Workers Mobilize for National Day of Organizing - Communications Workers of America Union (CWA)
- Salt Lake City-based Teleperformance USA pays almost $2 million in back overtime wages following US Department of Labor investigation - U.S. Department of Labor
- Teleperformance USA Notifies Consumers of Leaked Social Security Numbers Following Recent Data Breach - JD Supra
- Teleperformance USA Supports Educational Programs for More Than 17,000 Children Across the United States - PR Newswire
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Mississippi
Role is listed as remote in Mississippi. Per Wikipedia, Mississippi sits in the Deep South, bordered by Tennessee, Alabama, the Gulf of Mexico, Louisiana, and Arkansas, with much of its west edge along the Mississippi River—useful only for residency/tax context on a work-from-home setup.
Mississippi is a state in the Southeastern and Deep South regions of the United States. It borders Tennessee to the north, Alabama to the east, the Gulf of Mexico to the south, Louisiana to the southwest, and Arkansas to the northwest. Mississippi's western boundary is largely defined by the Mississippi River, or its historical course. Mississippi is the 32nd largest by area and 35th-most populous
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Mississippi: 13.0% below the national average — via BEA
Minimum wage in Mississippi: $7.25/hr — via FRED
Real GDP per capita in Mississippi: $42,434 — via FRED
Home prices in Mississippi (year over year): +3.5% — via FRED
Source: Wikipedia (state)
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- HIPAA awareness, clear phone etiquette, CRM note-taking, and calm de-escalation for sensitive health-related calls
- Practice explaining a hard call: empathy, verification, resolution, and when you escalate.
- Be ready for remote logistics: quiet space, reliable internet, and shift flexibility.
- Ask how healthcare queues are trained, audited, and protected for PHI.
Strong fit if you communicate clearly, stay patient under volume, and can follow healthcare privacy and script rules from home. Less ideal if you need clinical decision-making or dislike metric-driven contact-center work.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Healthcare Customer Service Representative
- Employer Teleperformance USA
- Location Mississippi · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted June 19, 2026
- Apply by July 21, 2026
- Country United States
- Overview Full job description on this page (326 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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