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Strong fit if you communicate clearly, stay patient under volume, and can follow healthcare privacy and script rules from home. Less ideal if you need clinical decision-making or dislike metric-driven contact-center work.
As a remote Healthcare Customer Service Representative at Teleperformance USA, expect phone or chat queues helping members with benefits, appointments, claims status, or provider lookups. Days typically mix authenticated inquiries, scripted workflows in CRM tools, documentation after each contact, and escalation when clinical or policy limits apply—while meeting handle-time and quality targets from a home workspace.
The listing is remote and tied to Mississippi, United States residency context.
It is a major contact-center / customer-experience employer; this posting is a healthcare customer-service lane.
Yes—HubSpot Academy Customer Service Fundamentals (free) and Alison customer-service courses (free to learn) match the listed cert resources.
Website: teleperformanceusa.com
Public cache only — not an employee review.
Join Teleperformance USA as a Healthcare Customer Service Representative – Remote, supporting members and patients from the comfort of your home anywhere in Mississippi. If you thrive on helping people and solving problems with care and precision, this full-time opportunity is built for you. About the Role As a remote Healthcare Customer Service Representative, you'll be the friendly first point of contact for the clients we serve, fielding both inbound and outbound conversations with warmth and professionalism. Working from a suite of web-based platforms, you'll guide each caller toward a quick, accurate resolution while keeping every interaction smooth and positive. This Mississippi-based remote position is a strong fit for anyone who genuinely enjoys supporting others within the healthcare space. Key Responsibilities Act as the primary contact for clients, handling incoming and outgoing communications with consistent professionalism. Listen to customer inquiries, understand their needs, and resolve concerns efficiently on the first contact whenever possible. Navigate a range of web-based tools and systems to locate information and document each interaction accurately. Deliver a seamless, empathetic experience that leaves every healthcare customer feeling heard and supported. Maintain a quiet, focused remote workspace that supports reliable, high-quality service. Qualifications A sincere passion for helping people and creating positive customer experiences. Clear, confident verbal and written communication skills. Comfort learning and working across multiple web-based applications. Strong problem-solving abilities and attention to detail. Ability to work full time on a remote basis from within Mississippi, US. About Teleperformance USA Teleperformance USA is a global leader in customer experience management, connecting people with the brands and services they rely on every day. Our healthcare support teams are committed to compassionate, dependable service, and we invest in team members who want to grow their careers while making a real difference for the customers we serve. How to Apply Ready to begin your remote career as a Healthcare Customer Service Representative with Teleperformance USA in Mississippi? View the full listing and submit your application here.
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