Customer Service Representative/Collector

Atlascredit is hiring a Customer Service Representative/Collector for a full-time role in Houston, TX. This position is built for professionals who combine clear, helpful customer service with careful, fair account collections work in a supportive local team setting.

Position Summary

The Customer Service Representative/Collector at Atlascredit in Houston, TX is responsible for serving account holders with professionalism while managing balances and payment follow-up. You will balance empathy and accuracy: answering questions, clarifying account details, and guiding customers toward workable payment solutions under established policies. Success means strong phone and written communication, consistent documentation, and the judgment to escalate issues when needed. This full-time Customer Service Representative/Collector opportunity is based in Houston and is not a remote role, so you will work as part of the on-site team serving local and regional customer needs.

What You'll Do

• Handle inbound and outbound customer contacts by phone, email, and other approved channels with a calm, professional tone
• Review account status, explain balances and options clearly, and help customers understand next steps
• Pursue outstanding balances through approved collection methods while remaining respectful and policy-compliant
• Negotiate reasonable payment arrangements and document every commitment accurately
• Update customer records, notes, and outcomes in the company’s systems after each interaction
• Identify recurring issues, disputes, or hardship situations and route them to the right internal contact
• Follow all company guidelines, privacy standards, and applicable collection practices in day-to-day work
• Meet quality and productivity expectations for a Customer Service Representative/Collector and contribute to a reliable team atmosphere

What You Bring

• Proven customer service experience, ideally with account, billing, or collections exposure
• Clear verbal and written communication skills suited to both cooperative and challenging conversations
• Comfort discussing money, payments, and sensitive account details without losing professionalism
• Strong organization, attention to detail, and the ability to manage multiple accounts and follow-ups
• Basic computer proficiency for CRM or collections tools, email, and accurate data entry
• Reliability, sound judgment, and willingness to learn Atlascredit processes in Houston, TX
• Ability to work full time on site and collaborate with colleagues in a structured office environment

Why Join Atlascredit

Atlascredit is hiring for this Customer Service Representative/Collector role and offers a supportive team environment in Houston, TX for candidates who want full-time customer service and collections work with clear day-to-day impact.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.