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Be ready to walk through tough-customer examples, how you stay calm under pressure, and how you balance empathy with firm payment discussions. Expect scenario questions on compliance, documentation, and de-escalation.
Strong fit if you communicate clearly, stay organized on high call volume, and can switch between helping customers and pursuing collections outcomes for Atlascredit in Houston.
At Atlascredit, a Customer Service Representative/Collector typically spends the day handling inbound and outbound account contacts: answering payment and balance questions, documenting calls, negotiating resolutions within policy, and updating account notes. Expect a mix of customer service tone and collections follow-through, with goals around contact quality, accuracy, and timely callbacks.
No. The listing is for Houston, TX with remote set to off, so plan on an on-site or local arrangement.
Customer Service Representative/Collector usually means you support accounts and also work collections—service first, then payment resolution within company rules.
No certification list was provided for this posting; rely on Atlascredit’s application materials for any required training or licenses.
Website: atlascredit.com
Public cache only — not an employee review.
Atlascredit is hiring a Customer Service Representative/Collector for a full-time role in Houston, TX. This position is built for professionals who combine clear, helpful customer service with careful, fair account collections work in a supportive local team setting. Position Summary The Customer Service Representative/Collector at Atlascredit in Houston, TX is responsible for serving account holders with professionalism while managing balances and payment follow-up. You will balance empathy and accuracy: answering questions, clarifying account details, and guiding customers toward workable payment solutions under established policies. Success means strong phone and written communication, consistent documentation, and the judgment to escalate issues when needed. This full-time Customer Service Representative/Collector opportunity is based in Houston and is not a remote role, so you will work as part of the on-site team serving local and regional customer needs. What You'll Do Handle inbound and outbound customer contacts by phone, email, and other approved channels with a calm, professional tone Review account status, explain balances and options clearly, and help customers understand next steps Pursue outstanding balances through approved collection methods while remaining respectful and policy-compliant Negotiate reasonable payment arrangements and document every commitment accurately Update customer records, notes, and outcomes in the company’s systems after each interaction Identify recurring issues, disputes, or hardship situations and route them to the right internal contact Follow all company guidelines, privacy standards, and applicable collection practices in day-to-day work Meet quality and productivity expectations for a Customer Service Representative/Collector and contribute to a reliable team atmosphere What You Bring Proven customer service experience, ideally with account, billing, or collections exposure Clear verbal and written communication skills suited to both cooperative and challenging conversations Comfort discussing money, payments, and sensitive account details without losing professionalism Strong organization, attention to detail, and the ability to manage multiple accounts and follow-ups Basic computer proficiency for CRM or collections tools, email, and accurate data entry Reliability, sound judgment, and willingness to learn Atlascredit processes in Houston, TX Ability to work full time on site and collaborate with colleagues in a structured office environment Why Join Atlascredit Atlascredit is hiring for this Customer Service…
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