- Company: External
- Location: Duluth, Gwinnett County
- Work type: Remote
- Remote
- Full Time
- Duluth, Gwinnett County (Remote)
- Apply on company site
External at a glance
external.comSEC filings mentioning "External": 10,000+ — search EDGAR
Source: Wikipedia
Step into a rewarding role where your communication skills directly support patients during important moments. We are hiring a WFH Healthcare Customer Service (Insurance Knowledge a Plus) representative to join our call center team in Duluth, Gwinnett County.
About the Role
As a full-time Healthcare Customer Service and Collections Representative, you will be the voice patients hear when they call with questions about their medical bills and account balances. This position blends attentive customer care with practical financial problem-solving, making it ideal for someone who stays calm under a busy phone queue and genuinely wants to help. Familiarity with insurance processes is a welcome advantage, though strong service instincts sit at the heart of the job.
Key Responsibilities
- Field a steady stream of inbound calls in a fast-moving call center setting
- Look into billing concerns and provide clear, accurate answers to patient inquiries
- Work with patients to arrange payments on outstanding account balances
- Explain hospital financial policies in a way patients can easily understand
- Deliver a consistently high standard of customer service on every interaction
Qualifications
- Confident phone communication and active listening skills
- A patient, professional manner when handling sensitive billing or payment topics
- Comfort researching account details and resolving questions efficiently
- Knowledge of healthcare insurance or medical billing is a plus, not a requirement
- Ability to thrive in a high-volume, call-driven environment
About External
External is hiring for this Healthcare Customer Service and Collections role based in Duluth, Gwinnett County. Joining the team means becoming part of a group focused on supporting patients through their financial questions with empathy and accuracy.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore External online
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Aggregated from public discussions and news; opinions are the authors’ own.
Working in Duluth, Gwinnett County
Weather right now in Duluth, Gwinnett County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Typical climate: average high 69°F / low 48°F year-round (summers around 86°F, winters around 31°F) — via NOAA 1991-2020 Normals
- Elevation 335m (1,099 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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