Customer Service Representative – Onsite

Imagenet invites applications for a Customer Service Representative - Onsite based in Makati, Metro Manila. This full-time position suits customer-focused professionals ready to deliver reliable support from our local office every day.

About the Role

As the Customer Service Representative - Onsite at Imagenet in Makati, Metro Manila, you become the primary contact for people seeking help with their needs. Working full time onsite, you will manage conversations that solve problems, share clear details, and leave customers feeling valued. The role demands consistent presence in Metro Manila, steady focus on quality interactions, and active participation in a team that prioritizes timely, accurate service. You help protect the company’s reputation through every exchange while keeping records complete and processes smooth.

Core Duties

• Answer customer questions that arrive by phone, email, chat, or in person and supply complete, polite replies
• Identify root causes of concerns and take ownership until each matter reaches a fair resolution
• Enter detailed notes of every contact into the systems used by Imagenet so colleagues can follow progress easily
• Process routine requests such as updates, adjustments, and simple transactions with accuracy
• Pass complex cases to the right team member and stay involved until the customer is satisfied
• Follow established guidelines while adapting tone to each person’s situation
• Share ideas in team discussions that strengthen service standards for the Customer Service Representative - Onsite function

Who We're Looking For

• Clear and friendly verbal and written communication skills suited to high-volume customer contact
• Calm problem-solving ability and genuine patience when situations become challenging
• Previous experience in a Customer Service Representative position or closely related support work is helpful
• Comfort using computers, databases, and common office tools to keep work organized
• Strong attention to detail together with the ability to manage several tasks without losing accuracy
• Dependable attendance for full-time onsite work at the Makati, Metro Manila location
• A service mindset that aligns with Imagenet’s goal of consistent customer care

About Imagenet

Imagenet is hiring for this role and offers a supportive team environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.