Floor Manager

Join Frasers Group as a Floor Manager in Dundee, GB, where you'll lead a dynamic retail team and deliver exceptional customer experiences across our store operations.

The Opportunity

This is your chance to take on a leadership role within one of the UK's most prominent retail organisations. As a Floor Manager at Frasers Group in Dundee, you'll be at the heart of our store's success, managing daily operations, leading your team, and ensuring every customer receives outstanding service. This full-time position offers genuine career development within a forward-thinking retail environment where your initiative and leadership capabilities directly impact store performance and team morale.

Day-to-Day Responsibilities

• Oversee floor operations and manage team scheduling to ensure optimal staffing and service coverage throughout trading hours
• Lead, mentor, and motivate your team to meet sales targets and maintain the highest standards of customer service
• Monitor stock levels, product presentation, and merchandising compliance across your department or floor area
• Respond to customer enquiries and resolve issues promptly, escalating complex matters appropriately
• Conduct regular team briefings and training to drive performance, compliance, and professional development
• Liaise with store management on operational matters, including budgets, staffing, and visual merchandising initiatives

Qualifications

• Proven retail floor management experience, ideally within a multi-brand or department store environment
• Strong leadership and people management capabilities with the ability to inspire and develop team members
• Excellent customer service skills with a genuine commitment to delivering memorable shopping experiences
• Solid understanding of retail operations, including stock control, visual merchandising, and sales targets
• Ability to multitask and remain calm under pressure in a fast-paced retail setting
• Effective communication skills and the ability to collaborate across departments and with senior management

About the Company

Frasers Group is a leading UK retailer with a strong presence across the country, including our Dundee store. We're committed to providing customers with exceptional products and service across multiple retail brands and categories. We invest in our people and foster an inclusive, supportive workplace where career progression and professional growth are valued.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.