Ferguson Animal Hospital- Customer Service/Front desk

Join Ferguson Animal Hospital as a Full Time Customer Service and Front Desk professional in Bristol, Sullivan County. This is your opportunity to be the welcoming first contact for pet owners, connecting them with our experienced veterinary team while supporting a collaborative practice dedicated to exceptional animal care and strengthening the human-animal bond.

About the Role

As our Customer Service and Front Desk specialist, you'll be the professional face of Ferguson Animal Hospital in Bristol, managing the daily flow of clients, scheduling, and communications that keep our small animal practice running smoothly. You'll work alongside our experienced veterinarians and skilled technicians, playing a vital role in creating a warm, organized environment where every pet owner feels valued from arrival to departure.

What You'll Do

• Greet clients and pets with professionalism, warmth, and genuine care
• Schedule and confirm veterinary appointments efficiently
• Answer phone inquiries about services, fees, and pet health questions
• Process payments and manage billing transactions
• Maintain accurate patient records and documentation
• Coordinate with veterinarians and technicians to support seamless care delivery
• Communicate preventive care and service information to pet owners
• Keep the front desk environment clean, organized, and welcoming

What We're Looking For

• Strong communication and interpersonal skills with genuine compassion for animals and their owners
• Ability to manage multiple tasks in a fast-paced clinic environment
• Proficiency with scheduling software and basic computer skills
• Customer service experience (veterinary background is a plus but not required)
• Reliability, attention to detail, and a positive, collaborative approach
• Comfort working as part of a team committed to mentorship and high standards of care

About Ferguson Animal Hospital

Ferguson Animal Hospital is a respected small animal general practice in Bristol, Tennessee. Our experienced and highly collaborative veterinary team is passionate about providing excellent mentorship, maintaining the highest standards of care, and deeply valuing the bond between people and their pets. Our technician and client services teams bring skill and compassion to every interaction, creating an exceptional experience for every animal and family we serve.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.