Dairy Queen General Manager – Winona Lake, IN

Join Polly Management Llc as a Dairy Queen General Manager in Winona Lake, Indiana, where you'll operate a thriving QSR restaurant and lead a team dedicated to customer excellence and operational success. This is your opportunity to manage a full-service location, make strategic business decisions, and grow as a restaurant leader in a dynamic, fast-paced environment.

About the Role

As General Manager of our Winona Lake Dairy Queen, you'll take complete ownership of restaurant operations while building and developing a strong team. You'll balance day-to-day execution with long-term business growth, driving profitability and guest satisfaction across all service areas. This hands-on leadership position offers the autonomy and responsibility of running your own business within our established Polly Management framework.

What You'll Do

• Oversee all restaurant operations, including food quality, service standards, and facility maintenance
• Recruit, train, and mentor crew members and shift leaders to build a motivated, high-performing team
• Manage labor scheduling, inventory control, and cost management to maximize profitability
• Monitor financial performance, track KPIs, and implement strategies to meet or exceed targets
• Ensure compliance with health, safety, and company standards at all times
• Develop leadership talent within your restaurant and prepare crew for advancement opportunities
• Drive sales and customer satisfaction through team engagement and operational excellence
• Lead by example, working alongside your team during peak service hours as needed

What We're Looking For

• Proven restaurant management experience or equivalent leadership background in QSR or hospitality
• Demonstrated ability to recruit, train, and retain strong team members
• Financial acumen and experience managing P&L, labor costs, and inventory
• Strong operational discipline and attention to detail in food service standards
• Excellent communication and interpersonal skills
• Adaptability and problem-solving ability in a fast-paced environment
• Passion for customer service and building a positive workplace culture
• Availability to work flexible hours, including shifts and weekend coverage as needed

About Polly Management Llc

Polly Management Llc operates Dairy Queen restaurants across the Midwest, committed to serving quality products and providing exceptional guest experiences. We invest in our managers and believe in promoting from within.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.