Customer Success Specialist (UK)

About This Opportunity

We are representing a rapidly growing global SaaS company in the restaurant technology sector. Our client is establishing their UK presence and seeking a Customer Success Specialist to join their team during this exciting expansion phase. This role offers the opportunity to build relationships from the ground up and directly impact customer satisfaction in a high-growth environment.

As part of our talent team at Get A Job.ai, we're looking for a proactive professional who excels at building relationships and driving customer adoption. You'll work remotely initially, with plans to transition to a hybrid model as the UK operations expand.

Responsibilities

• Serve as the primary point of contact for new customers during implementation, ensuring smooth onboarding and platform adoption
• Build and maintain strong client relationships by understanding their business needs and supporting their success
• Monitor customer engagement metrics and proactively identify opportunities for optimization
• Provide expert guidance on platform functionality and resolve customer queries efficiently
• Collect customer feedback and collaborate with product teams to inform platform development
• Identify potential challenges early and implement solutions to maintain high retention rates

What We're Looking For

• Fluent or native English speaker with exceptional written and verbal communication skills
• Minimum 1 year of experience in Customer Success, Onboarding, or a similar client-facing role
• SaaS experience strongly preferred, particularly within food technology or hospitality sectors
• Outstanding interpersonal skills with the ability to engage stakeholders at all levels
• Self-motivated and capable of working independently while managing multiple priorities
• Desirable: Familiarity with UK Point of Sale systems, food delivery platforms, menu mapping, and order flow processes

How We Work with You

When you apply through Get A Job.ai, one of our experienced recruiters will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must come through our platform—direct contact with the client is not part of this process.

Work Arrangement

This position is currently fully remote within the United Kingdom. As the company establishes its UK operations, the role will transition to a hybrid model offering both remote flexibility and in-office collaboration.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and works with clients who value diversity in their teams.