This role involves providing exceptional customer service through technology. As a Customer Service Technology Specialist, you will be responsible for ensuring that our customers have access to the information and tools they need to make informed decisions. You will work closely with various departments to resolve technical issues and provide support.

Key Responsibilities

Responding to customer inquiries via phone, email, and live chat
Resolving technical issues related to software tools and content
Providing training and support to customers on the use of our technology solutions
Collaborating with cross-functional teams to improve customer experience
Maintaining detailed records of customer interactions and resolutions

Who We're Looking For

We are seeking a detail-oriented individual with excellent communication skills. The ideal candidate should have experience in customer service or a related field, as well as a strong understanding of technology. A background in legal, regulatory, or financial services is preferred but not required.

Working at Wolters Kluwer

At Wolters Kluwer, we pride ourselves on our commitment to excellence and innovation. Our employees are part of a global community that values diversity, inclusion, and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for advancement within the organization.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Apply on company site

You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.

Explore Wolters Kluwer online

What people say about Wolters Kluwer

French civil code now on GitHub Hacker News · 2015-04-01
Broken by design: systemd Hacker News · 2014-02-11
My experience hiring a developer on Elance to build my first iPhone app Hacker News · 2013-11-04
Alice.com shuts down Hacker News · 2013-08-21

Working in Albany, New York

Weather right now in Albany, New York: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:

Note: US observes a public holiday on Sep 7 — Labour Day.

National unemployment rate in US: 4.2% — via World Bank

Private-sector wage growth (year over year): 3.1% — via FRED

National quits rate: 2.0% — via FRED (BLS JOLTS)

Weekly initial unemployment claims: 206,000 — via FRED

GDP per capita in US: $90,027 — via World Bank

Consumer price inflation in US: 2.9% (annual) — via World Bank

Real GDP growth in US: 2.2% (annual) — via World Bank

Average hours worked per year in US: 1,800 — via OECD

Cost of living in New York: 7.9% above the national average — via BEA

Minimum wage in New York: $17.00/hr — via FRED

Real GDP per capita in New York: $94,702 — via FRED

Home prices in New York (year over year): +6.1% — via FRED

Median household income in Albany County: $83,149 — via US Census ACS / Data USA

Average commute time in Albany County: 21 min — via US Census ACS / Data USA

Most common commute in Albany County: Drove Alone (67%) — via US Census ACS / Data USA

Households with home internet in Albany County: 91% — via US Census ACS / Data USA

Nearby history: Lustron Houses of Jermain Street Historic District, listed 2009 (807m away) — via National Register of Historic Places

Typical climate: average high 58°F / low 39°F year-round (summers around 80°F, winters around 18°F) — via NOAA 1991-2020 Normals

Walkability: Below average walkable — via EPA National Walkability Index

Typical rent nearby: $1,417/mo · $1,702/mo — via HUD Fair Market Rents

Elevation 76m (249 ft)

Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

Add application deadline to calendar

Listing facts

Role Customer Service Technology Specialist
Employer Wolters Kluwer
Location Albany, New York
Type Full Time
Pay (from listing) Pay not listed
Posted August 22, 2026
Apply by September 22, 2026
Country United States
Overview Full job description on this page (234 words)

Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.

Public discussions & open sources

Attributed public threads and profiles — not employee reviews or star ratings.

Hacker News — French civil code now on GitHub
Hacker News — Broken by design: systemd
Hacker News — My experience hiring a developer on Elance to build my first iPhone app
Hacker News — Alice.com shuts down

Cached public sources (Hacker News, Dev.to, GitHub, etc.).

Employer website

wolterskluwerhealth.com/pages/welcome.aspx

Explore related openings

Research this employer

Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.

Open interview kit (print-friendly)

Get free job alerts for roles like this

Free for candidates — daily or weekly emails when matching roles go live.

Get free job alerts for “Technology Specialist”Similar jobs

Keep exploring on Get A Job.ai

Not quite the right fit? Your next opportunity is a click away.

Browse all jobs
More jobs by category
Remote jobs you can do from anywhere
Research typical pay for this role
Get free job alerts so new matches reach you first
Upload your resume to apply faster
Register now to access our free AI resume builder

Hiring instead? Post a job and reach candidates searching right now.

Browse all jobs in United States →

Get A Job.AI

Customer Service Technology Specialist

Wolters Kluwer at a glance

About the Role