Customer Service Consultant

CUSTOMER SERVICE CONSULTANT

Role Overview

Kia ora! Heartland Bank in New Zealand (nationwide) (nationwide) is seeking a dynamic Customer Service Consultant to join our team in Newmarket. As part of our Consumer Services department, you will be responsible for delivering exceptional customer service experiences to both internal and external clients.

Responsibilities

• Provide excellent service to consumers through various channels including phone, email, and in-person interactions.
• Resolve customer inquiries and complaints efficiently and effectively.
• Assist with the onboarding of new customers by providing necessary information and support.
• Collaborate closely with other team members to ensure seamless service delivery.

Skills & Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to handle high-pressure situations.
• Prior experience in customer service or a related field is preferred but not mandatory.
• A proactive attitude and willingness to learn new systems and processes.

Working at Heartland Bank

At Heartland Bank, we pride ourselves on delivering the best possible customer experience. Our team environment is supportive and collaborative, with a focus on continuous improvement and personal growth. As a Customer Service Consultant, you will be part of an enthusiastic and dedicated group committed to excellence in service.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.