- Company: Lekke Slaap
- Location: Cape Town, South Africa
- Salary: Pay not listed
Lekke Slaap at a glance
LekkeSlaap — Cape Town, South Africa
Role Overview
We are seeking a Customer Service Booking Agent to join our dynamic team at LekkeSlaap. As a key member of our customer service department, you will be responsible for managing and facilitating bookings for our users, ensuring an exceptional experience from start to finish.
Day-to-Day Responsibilities
- Respond to user inquiries via phone, email, and live chat in a timely and professional manner.
- Process and confirm bookings for various accommodations across Cape Town City Centre and the wider region.
- Resolve customer issues and concerns promptly and effectively.
- Provide recommendations based on user preferences and feedback.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
Qualifications
- Minimum of 1 year experience in a similar role, preferably within the travel or hospitality industry.
- Excellent communication skills with the ability to handle multiple tasks simultaneously.
- Strong problem-solving abilities and customer service orientation.
- Familiarity with booking systems and CRM tools is advantageous.
About LekkeSlaap
LekkeSlaap is South Africa’s leading accommodation booking app, renowned for its user-friendly interface, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, we are committed to innovation, best-in-class customer service, and setting new standards in the travel industry.
How to Apply
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Working in Cape Town, South Africa
National unemployment rate in South Africa: 32.4% — via World Bank
GDP per capita in South Africa: $6,598 — via World Bank
Consumer price inflation in South Africa: 3.2% (annual) — via World Bank
Real GDP growth in South Africa: 1.1% (annual) — via World Bank
Average hours worked per week in South Africa: 42.4 — via ILOSTAT
Mean monthly earnings in South Africa: $603 — via ILOSTAT
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service: Booking Agent
- Employer Lekke Slaap
- Location Cape Town, South Africa
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 22, 2026
- Apply by September 21, 2026
- Country South Africa
- Overview Full job description on this page (242 words)
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