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LekkeSlaap — Cape Town City Centre, Cape Town Region Role Overview We are seeking a Customer Service Booking Agent to join our dynamic team at LekkeSlaap. As a key member of our customer service department, you will be responsible for managing and facilitating bookings for our users, ensuring an exceptional experience from start to finish. Day-to-Day Responsibilities Respond to user inquiries via phone, email, and live chat in a timely and professional manner. Process and confirm bookings for various accommodations across Cape Town City Centre and the wider region. Resolve customer issues and concerns promptly and effectively. Provide recommendations based on user preferences and feedback. Collaborate with internal teams to ensure smooth operations and customer satisfaction. Qualifications Minimum of 1 year experience in a similar role, preferably within the travel or hospitality industry. Excellent communication skills with the ability to handle multiple tasks simultaneously. Strong problem-solving abilities and customer service orientation. Familiarity with booking systems and CRM tools is advantageous. About LekkeSlaap LekkeSlaap is South Africa’s leading accommodation booking app, renowned for its user-friendly interface, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, we are committed to innovation, best-in-class customer service, and setting new standards in the travel industry. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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