Firstmark Customer Service Representative – Start date 9/14/2026

Firstmark Customer Service Representative - Start date 9/14/2026
Nelnet, Brownsville, Texas
Full Time, No Remote

The Opportunity

Nelnet is seeking a dedicated and customer-focused Firstmark Customer Service Representative to join our team in Brownsville, Texas. As part of this role, you will provide exceptional service to our clients, ensuring their needs are met with efficiency and care. This position offers the opportunity to be part of a company committed to enriching lives through its diverse range of services including student loan servicing, professional services, consumer loans, payments processing, renewable energy solutions, and education expertise.

What You'll Do

• Respond to inquiries from clients via phone, email, or chat
• Assist with account management and issue resolution
• Provide accurate and timely information regarding company policies and procedures
• Handle a high volume of calls while maintaining a positive customer service attitude
• Follow up on client concerns to ensure satisfaction

Qualifications

• High school diploma or equivalent required; college degree preferred
• Minimum 1 year of experience in customer service or related field
• Strong communication and interpersonal skills
• Ability to handle multiple tasks efficiently under pressure
• Prioritization and time management skills

Working at Nelnet

Nelnet has a rich history of over 40 years, serving its customers, associates, and communities with dedication. As part of our team, you will enjoy competitive benefits and opportunities for professional growth. Our commitment to service excellence is reflected in the care we provide to each client.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.