Service Management & Site Reliability Specialist

SERVICE MANAGEMENT & SITE RELIABILITY SPECIALIST at AIA Group in New Zealand (nationwide) (nationwide)

The Opportunity

AIA Group is seeking a Service Management & Site Reliability Specialist to support the reliability, stability, and effective operation of technology services. This role will apply strong service management practices alongside site reliability principles, ensuring high-quality incident, problem, and change management. As part of the major incident management function, you will participate in an on-call roster, acting as an escalation point for critical incidents.

Day-to-Day Responsibilities

• Implement and maintain service management practices to ensure the stability and reliability of technology services.
• Participate in incident response and major incident management, providing timely and effective resolution strategies.
• Conduct problem analysis and implement preventive measures to avoid recurrence of incidents.
• Manage change requests and ensure that changes are executed smoothly without impacting service availability or quality.

Requirements

• Proven experience in service management and site reliability engineering.
• A deep understanding of incident, problem, and change management processes.
• Experience with on-call rosters and critical incident handling.
• Strong analytical skills to diagnose and resolve complex issues.
• Excellent communication and collaboration skills.

About AIA Group

AIA Group is a leading life insurance company in Asia, providing comprehensive financial solutions to individuals and businesses. With a strong presence in New Zealand (nationwide) (nationwide), the company values innovation, integrity, and customer-centricity. Join us as we continue to drive excellence in service management and site reliability engineering.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.