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Strong fit if you enjoy reliability and service ownership in a regulated enterprise setting, can coordinate across teams under incident pressure, and prefer measurable uptime improvements over one-off heroics.
As a Service Management & Site Reliability Specialist at AIA Group in New Zealand, a typical day centres on keeping production services healthy: triage incidents, tighten runbooks and change controls, watch SLIs/SLOs, and partner with platform and application teams to cut toil and improve recovery.
Useful focus areas for this title include ITIL-style service management, incident and problem management, observability, automation, and SRE practices (error budgets, capacity, reliability reviews). No matching certification resources were supplied in DATA.
The listing marks remote as no; expect New Zealand–based work for AIA Group.
Service management plus site reliability: stable operations, clear process, and reliability engineering, not pure feature development.
No certification family or priced resources were provided for this enricher run.
Website: aia.com
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SERVICE MANAGEMENT & SITE RELIABILITY SPECIALIST at AIA Group in New Zealand The Opportunity AIA Group is seeking a Service Management & Site Reliability Specialist to support the reliability, stability, and effective operation of technology services. This role will apply strong service management practices alongside site reliability principles, ensuring high-quality incident, problem, and change management. As part of the major incident management function, you will participate in an on-call roster, acting as an escalation point for critical incidents. Day-to-Day Responsibilities Implement and maintain service management practices to ensure the stability and reliability of technology services. Participate in incident response and major incident management, providing timely and effective resolution strategies. Conduct problem analysis and implement preventive measures to avoid recurrence of incidents. Manage change requests and ensure that changes are executed smoothly without impacting service availability or quality. Requirements Proven experience in service management and site reliability engineering. A deep understanding of incident, problem, and change management processes. Experience with on-call rosters and critical incident handling. Strong analytical skills to diagnose and resolve complex issues. Excellent communication and collaboration skills. About AIA Group AIA Group is a leading life insurance company in Asia, providing comprehensive financial solutions to individuals and businesses. With a strong presence in New Zealand, the company values innovation, integrity, and customer-centricity. Join us as we continue to drive excellence in service management and site reliability engineering. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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