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Prepare clear examples of diagnosing customer tech problems, prioritizing tickets, and explaining fixes to non-technical users—especially on complex professional platforms like those Wolters Kluwer sells.
Good fit if you like structured tech support for specialist tools and an on-site Albany-area campus role (not remote).
As a Customer Service Technology Specialist at Wolters Kluwer, you would help customers use professional info and software products: triage tickets, fix access or workflow issues, escalate sticky cases, and work with product or IT so users in legal, tax, or healthcare settings stay productive.
No. The listing marks remote as off and places the job at Ny State Campus in Albany County.
Information, software, and services for professionals across legal, tax, accounting, finance, risk, compliance, and healthcare.
Data points to the W. A. Harriman State Office Campus area in Albany, Albany County, New York.
Website: wolterskluwerhealth.com/pages/welcome.aspx
Wolters Kluwer N.V. is a Dutch multinational company that provides information, software, and services for accountants, doctors, lawyers, and other professionals. The company serves legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets.
Public cache only — not an employee review.
CUSTOMER SERVICE TECHNOLOGY SPECIALIST at Wolters Kluwer, Ny State Campus, Albany County About the Role This role involves providing exceptional customer service through technology. As a Customer Service Technology Specialist, you will be responsible for ensuring that our customers have access to the information and tools they need to make informed decisions. You will work closely with various departments to resolve technical issues and provide support. Key Responsibilities Responding to customer inquiries via phone, email, and live chat Resolving technical issues related to software tools and content Providing training and support to customers on the use of our technology solutions Collaborating with cross-functional teams to improve customer experience Maintaining detailed records of customer interactions and resolutions Who We're Looking For We are seeking a detail-oriented individual with excellent communication skills. The ideal candidate should have experience in customer service or a related field, as well as a strong understanding of technology. A background in legal, regulatory, or financial services is preferred but not required. Working at Wolters Kluwer At Wolters Kluwer, we pride ourselves on our commitment to excellence and innovation. Our employees are part of a global community that values diversity, inclusion, and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for advancement within the organization. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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