Customer Service Representative (Loan Consultant II)

Lendmarkfinancial invites applications for the Customer Service Representative (Loan Consultant II) role located in Dundalk MD 0036. As a full-time team member, you will focus on delivering superior customer experiences through effective loan consulting and support.

What This Role Involves

Serving as a Customer Service Representative (Loan Consultant II) near Dundalk MD 0036 means interacting directly with clients to clarify their needs and deliver clear guidance. You will blend attentive service habits with practical consulting steps so every conversation leads to well-informed decisions and smooth handling of requests at Lendmarkfinancial.

Core Duties

• Respond promptly to client questions about available options and process steps
• Gather accurate details during consultations to match needs with appropriate pathways
• Complete required forms and enter information carefully into internal systems
• Follow up on open items to keep requests moving forward without delay
• Escalate unusual or complex situations to the right internal contacts
• Uphold confidentiality and service standards in every client conversation

Requirements

• Background in customer-facing or frontline service work
• Clear verbal and written communication skills
• Comfort managing multiple inquiries while staying organized
• Basic proficiency with computers for data entry and record keeping
• Availability for full-time hours at the Dundalk MD 0036 site
• Ability to follow established procedures and learn systems quickly

Working at Lendmarkfinancial

Lendmarkfinancial is hiring for this role and offers a supportive team environment. The Customer Service Representative (Loan Consultant II) opening in Dundalk MD 0036 lets you build practical expertise alongside colleagues who value reliable client help.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.