Customer Service Representative (Loan Consultant II)

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: lendmarkfinancial.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Lendmarkfinancial invites applications for the Customer Service Representative (Loan Consultant II) role located in Dundalk MD 0036. As a full-time team member, you will focus on delivering superior customer experiences through effective loan consulting and support. What This Role Involves Serving as a Customer Service Representative (Loan Consultant II) near Dundalk MD 0036 means interacting directly with clients to clarify their needs and deliver clear guidance. You will blend attentive service habits with practical consulting steps so every conversation leads to well-informed decisions and smooth handling of requests at Lendmarkfinancial. Core Duties Respond promptly to client questions about available options and process steps Gather accurate details during consultations to match needs with appropriate pathways Complete required forms and enter information carefully into internal systems Follow up on open items to keep requests moving forward without delay Escalate unusual or complex situations to the right internal contacts Uphold confidentiality and service standards in every client conversation Requirements Background in customer-facing or frontline service work Clear verbal and written communication skills Comfort managing multiple inquiries while staying organized Basic proficiency with computers for data entry and record keeping Availability for full-time hours at the Dundalk MD 0036 site Ability to follow established procedures and learn systems quickly Working at Lendmarkfinancial Lendmarkfinancial is hiring for this role and offers a supportive team environment. The Customer Service Representative (Loan Consultant II) opening in Dundalk MD 0036 lets you build practical expertise alongside colleagues who value reliable client help. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Dundalk MD 0036, hybrid, or fully remote?