No. The listing is for on-site work in Queensland (Brisbane focus), not remote.

What does the dual title cover?

Customer service at the terminal plus cabin baggage checks and handling for Jetstar Airways Pty Ltd passengers.

Are certifications required in the listing data?

No certifications or training resources were provided for this role family.

Customer Service Officer and Cabin Baggage Officer | Brisbane

Company: Jetstar Airways Pty Ltd
Location: Queensland, Australia

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New
Part Time
Queensland, Australia
Posted 20 hours ago
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Jetstar Airways Pty Ltd at a glance

jetstarairwayspty.com

Jetstar Airways Pty Ltd is an airline employer listing a Customer Service Officer and Cabin Baggage Officer role in Brisbane, Queensland. Work is on-site (not remote) and centred on passenger-facing service and cabin baggage processes at the airport.

Jetstar Airways Pty Ltd

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Jetstar Airways Pty Ltd seeks a Customer Service Officer and Cabin Baggage Officer | Brisbane in Queensland, Australia. This permanent part-time appointment at Brisbane airport suits individuals pursuing Customer Service Officer and Cabin Baggage Officer | Brisbane jobs in Queensland, Australia or Jetstar Airways Pty Ltd careers closer to home.

About the Role

In this Customer Service Officer and Cabin Baggage Officer | Brisbane position with Jetstar Airways Pty Ltd, you will form an important link in smooth passenger journeys at Brisbane airport across Queensland, Australia. The permanent part-time schedule places you front and centre of daily airport activity, where you help shape positive outcomes for travellers by balancing attentive support with careful attention to operational security and schedule reliability. As a valued member of the airport team you will work at Brisbane airport every shift, representing the organisation during peak and quieter periods alike while contributing to dependable ground-level execution.

Your Responsibilities

Welcome travellers and guide them through airport processes with clear, helpful information
Oversee cabin baggage arrangements to keep items compliant and operations seamless
Follow and reinforce safety practices that protect colleagues and passengers throughout each officershift
Assist in keeping flights running to planned times by supporting efficient ground handling
Respond to passenger needs promptly in the busy Brisbane airport environment
Work closely with teammates so the overall workflow remains coordinated and professional

Qualifications

Clear verbal communication and a consistently polite manner with a wide range of people
Capacity to stay composed and organised when activity levels rise
Understanding of the importance of safety rules and reliable timekeeping in airport settings
Physical readiness for standing, light lifting related to cabin bags and moving around terminals
Flexibility to fulfil permanent part-time hours at Brisbane airport in Queensland, Australia
Background in public-facing roles is viewed favourably though not essential

More About Jetstar Airways Pty Ltd

Jetstar Airways Pty Ltd is hiring for this role and offers a supportive team environment.

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Working in Queensland, Australia

Weather right now in Queensland, Australia: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:

Queensland sits in northeastern Australia and is the country’s second-largest state and third-most populous. It borders the Northern Territory, South Australia and New South Wales inland, and the Coral Sea and Pacific to the east. Brisbane is the natural hub for airport customer-service and baggage roles.

Queensland is a state in northeastern Australia, the second-largest and third-most populous state in Australia. It is bordered by the Northern Territory, South Australia and New South Wales to the west, south-west and south, respectively. To the east, Queensland is bordered by the Coral Sea and the Pacific Ocean; to the state's north is the Torres Strait, separating the Australian mainland from Pa

🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0

GDP per capita in Australia: $65,130 — via World Bank

Consumer price inflation in Australia: 2.9% (annual) — via World Bank

Real GDP growth in Australia: 1.4% (annual) — via World Bank

Average hours worked per year in Australia: 1,633 — via OECD

Average weekly earnings in Queensland: A$1,516 — via Australian Bureau of Statistics

Unemployment rate in Queensland: 3.7% — via Australian Bureau of Statistics

Elevation 263m (863 ft)

Source: Wikipedia (state)

Build the skills for this role

Useful strengths for this dual role include clear communication under time pressure, calm problem-solving with travellers, attention to airline baggage and safety rules, and reliable teamwork at a busy terminal. No certification pathway is specified for this listing.

Expect scenarios on difficult passengers, oversize cabin bags, flight delays, and working with ground and cabin teams. Prepare concise examples of customer recovery, following procedures, and staying accurate when the queue is long.

A strong fit enjoys face-to-face service, thrives in a structured airline environment, and can switch between helpful customer conversations and firm, fair baggage compliance at Brisbane airport for Jetstar Airways Pty Ltd.

Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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Listing facts

Role Customer Service Officer and Cabin Baggage Officer | Brisbane
Employer Jetstar Airways Pty Ltd
Location Queensland, Australia
Type Part Time
Posted July 13, 2026
Apply by 2026-08-13
Country context Australia
Overview Full original description on this page (341 words; rewritten for clarity, not a teaser paste)

Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.