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Expect scenarios on difficult passengers, oversize cabin bags, flight delays, and working with ground and cabin teams. Prepare concise examples of customer recovery, following procedures, and staying accurate when the queue is long.
A strong fit enjoys face-to-face service, thrives in a structured airline environment, and can switch between helpful customer conversations and firm, fair baggage compliance at Brisbane airport for Jetstar Airways Pty Ltd.
A typical day as a Customer Service Officer and Cabin Baggage Officer with Jetstar Airways Pty Ltd in Brisbane mixes check-in and boarding support with cabin baggage rules: helping passengers, resolving queries, enforcing size and allowance limits, and keeping bags moving safely and on time with the wider airport team.
Useful strengths for this dual role include clear communication under time pressure, calm problem-solving with travellers, attention to airline baggage and safety rules, and reliable teamwork at a busy terminal. No certification pathway is specified for this listing.
No. The listing is for on-site work in Queensland (Brisbane focus), not remote.
Customer service at the terminal plus cabin baggage checks and handling for Jetstar Airways Pty Ltd passengers.
No certifications or training resources were provided for this role family.
Website: jetstarairwayspty.com
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Jetstar Airways Pty Ltd seeks a Customer Service Officer and Cabin Baggage Officer | Brisbane in Queensland, Australia. This permanent part-time appointment at Brisbane airport suits individuals pursuing Customer Service Officer and Cabin Baggage Officer | Brisbane jobs in Queensland, Australia or Jetstar Airways Pty Ltd careers closer to home. About the Role In this Customer Service Officer and Cabin Baggage Officer | Brisbane position with Jetstar Airways Pty Ltd, you will form an important link in smooth passenger journeys at Brisbane airport across Queensland, Australia. The permanent part-time schedule places you front and centre of daily airport activity, where you help shape positive outcomes for travellers by balancing attentive support with careful attention to operational security and schedule reliability. As a valued member of the airport team you will work at Brisbane airport every shift, representing the organisation during peak and quieter periods alike while contributing to dependable ground-level execution. Your Responsibilities Welcome travellers and guide them through airport processes with clear, helpful information Oversee cabin baggage arrangements to keep items compliant and operations seamless Follow and reinforce safety practices that protect colleagues and passengers throughout each officershift Assist in keeping flights running to planned times by supporting efficient ground handling Respond to passenger needs promptly in the busy Brisbane airport environment Work closely with teammates so the overall workflow remains coordinated and professional Qualifications Clear verbal communication and a consistently polite manner with a wide range of people Capacity to stay composed and organised when activity levels rise Understanding of the importance of safety rules and reliable timekeeping in airport settings Physical readiness for standing, light lifting related to cabin bags and moving around terminals Flexibility to fulfil permanent part-time hours at Brisbane airport in Queensland, Australia Background in public-facing roles is viewed favourably though not essential More About Jetstar Airways Pty Ltd Jetstar Airways Pty Ltd is hiring for this role and offers a supportive team environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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