- Company: Daniels Sharpsmart
- Location: Salt Lake City, Utah
- Salary: Pay not listed
Daniels Sharpsmart at a glance
SEC filings mentioning "Daniels-sharpsmart": 53 — search EDGAR
OSHA safety record: 21 confirmed violations across 5 inspections — via OSHA Establishment Search
Daniels Sharpsmart (Daniels Health) is a medical waste and sharps-management firm. Public coverage notes facility expansions, a medical-waste partnership with Sharps Compliance, and an IP dispute over drug-disposal technology (Waste Dive; Bloomberg Law).
CUSTOMER SERVICE LEAD at Daniels-sharpsmart in Salt Lake City, Utah
Role Overview
To support our growing customer base and strengthen our customer service leadership capacity, we are seeking a Customer Service Lead to join our team. This role will be crucial in supporting the new Salt Lake City facility and broader leadership team to refine business processes, enhance reporting, and drive initiatives that improve the customer experience. The position is full-time and based on-site at our Salt Lake City location.
Day-to-Day Responsibilities
- Refine and implement improved business processes for better efficiency and effectiveness in customer service operations.
- Strengthen reporting mechanisms to provide valuable insights into customer interactions and trends.
- Drive initiatives that enhance the overall customer experience, ensuring high levels of satisfaction and loyalty.
- Take ownership of customer issue resolution, providing timely and effective solutions to address concerns.
- Mentor and develop colleagues in their skills and responsibilities, fostering a culture of continuous improvement and excellence.
What We're Looking For
- A proven track record in leadership roles within customer service or related fields.
- Strong problem-solving skills with the ability to resolve complex issues efficiently.
- Excellent communication and interpersonal skills, both verbal and written.
- The capability to mentor and develop team members effectively.
- A proactive approach to driving process improvements and enhancing customer satisfaction.
About Daniels-sharpsmart
Daniels-sharpsmart is a leading provider of innovative solutions in the customer service industry. Our mission is to deliver exceptional experiences for our customers, backed by robust processes and dedicated leadership. We are committed to fostering a collaborative and supportive work environment where employees can grow both personally and professionally.
Applying for This Role
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Explore Daniels Sharpsmart online
What people say about Daniels Sharpsmart
Recent news
- Global medical waste firm expands with first LI facility - Long Island Business News
- Medical waste facility plans to move operations to Rosedale - Dundalk Eagle
- Daniels Health Hit IP Suit Over Drug Disposal Technology - Bloomberg Law News
- Medical Waste Partnership Launched by Sharps Compliance & Daniels Sharpsmart - Waste Dive
- Biomedical Waste Management Market SWOT Analysis by Key Players - openPR.com
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Salt Lake City, Utah
Weather right now in Salt Lake City, Salt Lake County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Role is on-site in Salt Lake City, Salt Lake County, Utah. Utah is a Mountain West state bordering Arizona, Colorado, New Mexico, Wyoming, Idaho, and Nevada (Wikipedia: Utah).
Utah is a landlocked state in the Mountain West subregion of the Western United States. It is one of the Four Corners states, sharing a border with Arizona, Colorado, and New Mexico. It also borders Wyoming to the northeast, Idaho to the north, and Nevada to the west. In comparison to all the U.S. states and territories, Utah, with a population of just over three million, is the 13th-largest by ar
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Utah: 1.1% below the national average — via BEA
Minimum wage in Utah: $7.25/hr — via FRED
Real GDP per capita in Utah: $68,040 — via FRED
Home prices in Utah (year over year): +3.0% — via FRED
Median household income in Salt Lake County: $94,658 — via US Census ACS / Data USA
Most common commute in Salt Lake County: Drove Alone (65%) — via US Census ACS / Data USA
Households with home internet in Salt Lake County: 94% — via US Census ACS / Data USA
Nearby history: Salt Lake City and County Building, listed 1970 (10m away) — via National Register of Historic Places
Walkability: Most walkable — via EPA National Walkability Index
Typical rent nearby: $1,456/mo · $1,747/mo — via HUD Fair Market Rents
- Elevation 1,311m (4,301 ft)
Source: Wikipedia (state)
About this role & career path
Customer Service Lead work sits above individual contributor support: coaching, queue quality, and cross-team problem-solving for regulated waste services rather than pure retail call handling.
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Lead examples: coaching underperformers, de-escalating regulated-service clients
- How you track SLAs, quality, and handoffs to operations/compliance
- Why medical waste logistics needs accuracy and calm communication
Strong fit if you can lead a service desk for a specialized B2B healthcare logistics company and stay precise under compliance pressure in an on-site Salt Lake City setting.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Lead
- Employer Daniels Sharpsmart
- Location Salt Lake City, Utah
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 31, 2026
- Apply by August 31, 2026
- Country United States
- Overview Full job description on this page (289 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Explore related openings
6 other opening(s) at Daniels Sharpsmart on Get A Job.AI
- Transportation Coordinator
- Transportation Supervisor
- Class B (or Non-CDL) Medical Waste/Sharps BOX Truck Driver
- Medical Waste/Sharps Class B Driver 6594
- Talent Acquisition Specialist
- Warehouse Order Picker
Occupation family: Customer Service
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