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Strong fit if you can lead a service desk for a specialized B2B healthcare logistics company and stay precise under compliance pressure in an on-site Salt Lake City setting.
As Customer Service Lead at Daniels-sharpsmart in Salt Lake City, expect to coach frontline agents, handle escalations for medical-waste and sharps accounts, set service standards, and coordinate with operations so pickup, compliance, and billing questions resolve cleanly for healthcare clients.
No. The listing is for Salt Lake City, UT with remote set to off.
It operates in medical waste and sharps management, with coverage of facilities, partnerships, and related legal/tech issues.
HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
CUSTOMER SERVICE LEAD at Daniels-sharpsmart in Salt Lake City, UT Role Overview To support our growing customer base and strengthen our customer service leadership capacity, we are seeking a Customer Service Lead to join our team. This role will be crucial in supporting the new Salt Lake City facility and broader leadership team to refine business processes, enhance reporting, and drive initiatives that improve the customer experience. The position is full-time and based on-site at our Salt Lake City location. Day-to-Day Responsibilities Refine and implement improved business processes for better efficiency and effectiveness in customer service operations. Strengthen reporting mechanisms to provide valuable insights into customer interactions and trends. Drive initiatives that enhance the overall customer experience, ensuring high levels of satisfaction and loyalty. Take ownership of customer issue resolution, providing timely and effective solutions to address concerns. Mentor and develop colleagues in their skills and responsibilities, fostering a culture of continuous improvement and excellence. What We're Looking For A proven track record in leadership roles within customer service or related fields. Strong problem-solving skills with the ability to resolve complex issues efficiently. Excellent communication and interpersonal skills, both verbal and written. The capability to mentor and develop team members effectively. A proactive approach to driving process improvements and enhancing customer satisfaction. About Daniels-sharpsmart Daniels-sharpsmart is a leading provider of innovative solutions in the customer service industry. Our mission is to deliver exceptional experiences for our customers, backed by robust processes and dedicated leadership. We are committed to fostering a collaborative and supportive work environment where employees can grow both personally and professionally. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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