Customer Collections Specialist (Remote)

Prime System Solutions is hiring a Customer Collections Specialist for a full-time, remote position serving customers across the Philippines. If you excel at building professional relationships, managing complex payment situations, and achieving collection targets while maintaining ethical standards, this role offers the flexibility to work from home while making a measurable impact on business operations.

About the Role

As a Customer Collections Specialist, you'll manage accounts receivable for Prime System Solutions, working directly with customers to resolve past-due balances and arrange payment solutions. This remote position combines communication expertise with systematic attention to detail, enabling you to contribute meaningfully to cash flow management while working on your own schedule from anywhere in the Philippines.

Responsibilities

• Initiate and conduct professional outreach to customers via phone, email, and written communication regarding overdue accounts
• Negotiate realistic payment arrangements that align with customer circumstances and company objectives
• Document all collection activities, customer interactions, and payment outcomes in company systems
• Adhere to legal and regulatory requirements governing consumer collections and credit practices
• Track and report progress toward assigned collection targets and performance metrics
• Identify and escalate accounts requiring specialized handling or legal involvement
• Maintain organized records and prepare regular activity summaries for management review

What You Bring

• Demonstrated experience in collections, customer service, or accounts receivable roles
• Confident communication and negotiation abilities to resolve financial discussions professionally
• Self-directed work style suited to remote environments with strong time management
• Comfort engaging in telephone-based customer contact while handling objections respectfully
• Strong organizational skills and commitment to accurate documentation and compliance
• Prior experience with collections platforms or customer relationship management systems preferred
• Dependable internet connectivity and a professional, distraction-free workspace

Why Join Prime System Solutions

Prime System Solutions supports team members who bring professionalism, determination, and integrity to their work. You'll contribute to a company that values reliable performance and provides real opportunity to grow your skills in collections and customer management. Join us to build your career with flexibility, working remotely while maintaining meaningful client relationships.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.