- Full Time
- Highland Beach, Palm Beach County
Nsd Newco
Join Nsd Newco as a Client Relations Representative in Highland Beach, Palm Beach County, where you'll be the trusted point of contact resolving customer and client challenges. This full-time position combines problem-solving with strategic relationship management, ensuring every interaction strengthens client satisfaction and loyalty.
About the Role
The Client Relations Representative handles complex and sensitive service disputes between Nsd Newco and its clients. You'll investigate issues thoroughly, analyze program policies and service offerings to identify compliance gaps, and recommend actionable improvements to strengthen client retention and satisfaction. This role requires both analytical thinking and interpersonal finesse to navigate intricate situations with professionalism.
What You'll Do
- Investigate and resolve complex, time-sensitive service disputes and client concerns with attention to detail and sensitivity
- Review existing programs, policies, and service delivery systems to identify compliance risks and opportunities for enhancement
- Develop and present recommendations for improving client service systems and overall customer relations strategy
- Maintain detailed records of client interactions, resolutions, and outcomes to support compliance and quality assurance
- Serve as a liaison between clients and internal teams to ensure smooth issue resolution and relationship continuity
- Analyze client feedback and satisfaction metrics to inform service improvements and retention initiatives
What We're Looking For
- Strong written and verbal communication skills, with the ability to explain complex policies and solutions clearly
- Problem-solving ability and comfort navigating ambiguous, sensitive situations
- Attention to detail and commitment to accuracy in record-keeping and compliance documentation
- Experience in customer service, client relations, dispute resolution, or a related field
- Ability to prioritize multiple inquiries and manage time effectively in a fast-paced environment
- Professional demeanor and interpersonal skills for building trusted client relationships
About Nsd Newco
Nsd Newco is located in Highland Beach, Palm Beach County, and this role is based on-site in this South Florida location.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
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Working in Highland Beach, Palm Beach County
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Florida is a state in the Southeastern and South Atlantic regions of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia to the north, the Atlantic Ocean to the east, the Straits of Florida to the south, and The Bahamas to the southeast. About two-thirds of Florida occupies a peninsula between the Gulf of Mexico and the Atlantic Ocean. It has the longest
- Elevation 10m (33 ft)
Source: Wikipedia (state)
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