Medical Administrative Assistant

Outsource Access is hiring a detail-driven Medical Administrative Assistant to support a busy clinic with order processing, electronic medical record (EMR) upkeep, and text-based patient communication. This is a full-time role open to candidates in the United States who can reliably work MST business hours.

About the Role

As a Medical Administrative Assistant with Outsource Access, you will keep the clinic's daily operations running smoothly by capturing incoming orders, maintaining precise patient files, and delivering clear, script-guided updates to customers. Success in this position calls for sharp attention to detail, sound judgment, and the confidence to work independently once trained, all while following established clinic procedures.

Key Responsibilities

• Review orders arriving through the clinic website and Gmail, then enter them accurately into the EMR system.
• Track invoices and confirm that every purchased medication or service is documented correctly and in line with clinic policy.
• Keep patient records current, ensuring each medication purchase is logged properly.
• Send order confirmations, next-step instructions, and reminders to customers using OpenPhone, approved clinic scripts, and ChatGPT-trained templates.
• Answer customer questions by text with pre-approved wording, and follow up proactively on incomplete appointment steps.
• Handle assorted administrative and documentation tasks by referencing clinic SOPs rather than waiting for direction.
• Coordinate internally through Slack and navigate Google Workspace tools, including Gmail and Google Docs.
• Use the clinic's AI-based policy manual and ChatGPT-based tools to standardize responses and protect a consistent brand voice.

Qualifications

• Hands-on experience with invoicing.
• Comfort with EMR systems or similar CRM-style platforms; healthcare EMR exposure is a plus but not mandatory.
• Strong written communication skills suited to text-based customer support.
• Excellent accuracy when logging records and invoices.
• A proactive, critical-thinking mindset and the ability to learn and apply processes on your own.
• Capable of following SOPs and reference materials such as manuals, guides, and AI tools.
• Availability to work MST hours consistently.

About Outsource Access

Outsource Access connects skilled professionals with growing organizations that need dependable operational and administrative support. Joining the team means contributing to a structured, process-led environment where clear documentation and quality communication are valued.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.