Medical Administrative Assistant

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on call triage, appointment confirmation, claim-form accuracy, visitor intake, and secure transmission of medical correspondence. Be ready to explain how you prioritize overlapping requests while protecting patient information.

Fit summary

Strong fit if you are organized, calm on the phone, detail-oriented with forms and records, and comfortable as the coordination hub between patients and clinical staff at Outsource Access.

Day in the role

As a Medical Administrative Assistant at Outsource Access, a typical day centers on front-office medical admin: answering and routing calls, greeting visitors, scheduling and confirming diagnostic or surgical appointments, completing insurance or claim forms, transmitting records by mail, email, or fax, and keeping medical records and correspondence files current.

Skills to emphasize

Build scheduling, claims forms, records handling, and professional communication.

• Alison — Administrative Support — free to learn
• Microsoft Learn — Office/Microsoft 365 training — free to learn

FAQ from this listing

Is this role remote?

The listing marks remote as no; work is tied to the United States location in the posting.

What core tasks define the job?

Per O*NET medical secretary work: phones, scheduling, claims forms, greeting visitors, transmitting records, and maintaining files.

Where can I train for free?

Alison Administrative Support and Microsoft Learn Office/Microsoft 365 training are both free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Complete insurance or other claim forms.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

O*NET source

Company facts (cached)

Website: outsourceaccess.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Outsource Access is hiring a detail-driven Medical Administrative Assistant to support a busy clinic with order processing, electronic medical record (EMR) upkeep, and text-based patient communication. This is a full-time role open to candidates in the United States who can reliably work MST business hours. About the Role As a Medical Administrative Assistant with Outsource Access, you will keep the clinic's daily operations running smoothly by capturing incoming orders, maintaining precise patient files, and delivering clear, script-guided updates to customers. Success in this position calls for sharp attention to detail, sound judgment, and the confidence to work independently once trained, all while following established clinic procedures. Key Responsibilities Review orders arriving through the clinic website and Gmail, then enter them accurately into the EMR system. Track invoices and confirm that every purchased medication or service is documented correctly and in line with clinic policy. Keep patient records current, ensuring each medication purchase is logged properly. Send order confirmations, next-step instructions, and reminders to customers using OpenPhone, approved clinic scripts, and ChatGPT-trained templates. Answer customer questions by text with pre-approved wording, and follow up proactively on incomplete appointment steps. Handle assorted administrative and documentation tasks by referencing clinic SOPs rather than waiting for direction. Coordinate internally through Slack and navigate Google Workspace tools, including Gmail and Google Docs. Use the clinic's AI-based policy manual and ChatGPT-based tools to standardize responses and protect a consistent brand voice. Qualifications Hands-on experience with invoicing. Comfort with EMR systems or similar CRM-style platforms; healthcare EMR exposure is a plus but not mandatory. Strong written communication skills suited to text-based customer support. Excellent accuracy when logging records and invoices. A proactive, critical-thinking mindset and the ability to learn and apply processes on your own. Capable of following SOPs and reference materials such as manuals, guides, and AI tools. Availability to work MST hours consistently. About Outsource Access Outsource Access connects skilled professionals with growing organizations that need dependable operational and administrative support. Joining the team means contributing to a structured, process-led environment where clear documentation and quality communication are valued. How to Apply Ready to bring…

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in United States, hybrid, or fully remote?