Contact Center Representative

Contact Center Representative at Amplifon in Takapuna, North Shore

What This Role Involves

The role of a Contact Center Representative at Amplifon involves providing exceptional customer service to our clients. You will be responsible for answering calls, addressing inquiries, and resolving issues related to hearing health care services. Your primary goal is to ensure customer satisfaction while adhering to company policies and procedures.

Day-to-Day Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Assist with scheduling appointments for hearing tests and consultations
• Provide product information and support regarding hearing aids and other services
• Handle complaints and resolve issues in a timely manner
• Maintain accurate records of customer interactions and follow-ups

Qualifications

• Excellent communication skills, both verbal and written
• Patient and empathetic towards customers with hearing issues
• Strong problem-solving abilities to address customer concerns effectively
• Ambitious and proactive in finding solutions for customer needs
• Basic knowledge of hearing health care is advantageous but not mandatory

About Amplifon

Amplifon, the global leader in hearing health care, operates in 28 countries with a presence in New Zealand under two well-known brands: Bay Audiology and Dilworth Hearing. We have over 140 locations across the country, dedicated to providing innovative hearing care services. Our mission is to help people rediscover their full potential through improved hearing.

Next Steps

If you are passionate about customer service and eager to contribute to our mission of improving lives through better hearing, we would love to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.