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Expect scenarios on difficult callers, privacy-sensitive health info, appointment conflicts, and when to escalate to audiology or store staff. Prepare concise examples of empathy under time pressure and clean case notes.
Strong fit if you like structured customer support in healthcare retail, stay calm on the phone, and prefer on-site contact-center work supporting Amplifon’s hearing-care network rather than pure sales cold-calling.
As a Contact Center Representative for Amplifon in Takapuna (on-site), a typical day is phone and digital support for hearing-care customers and clinics: booking and rescheduling appointments, answering product and aftercare questions, logging cases accurately, escalating clinical issues, and keeping CRM notes clear so store teams can follow through.
Prioritize call handling, CRM accuracy, patient-friendly communication, and basic hearing-aid retail knowledge. No certification resources were supplied for this listing.
It is an Italian hearing-aid retailer (founded 1950) operating globally as a specialist retail network.
No—the listing is for Takapuna, North Shore, with remote set to off.
None—certification resources for this posting are empty.
Website: corporate.amplifon.com
Amplifon SpA is an Italian company based in Milan and the world's largest hearing aid retailer.
Public cache only — not an employee review.
Contact Center Representative at Amplifon in Takapuna, North Shore What This Role Involves The role of a Contact Center Representative at Amplifon involves providing exceptional customer service to our clients. You will be responsible for answering calls, addressing inquiries, and resolving issues related to hearing health care services. Your primary goal is to ensure customer satisfaction while adhering to company policies and procedures. Day-to-Day Responsibilities Respond to customer inquiries via phone, email, or chat Assist with scheduling appointments for hearing tests and consultations Provide product information and support regarding hearing aids and other services Handle complaints and resolve issues in a timely manner Maintain accurate records of customer interactions and follow-ups Qualifications Excellent communication skills, both verbal and written Patient and empathetic towards customers with hearing issues Strong problem-solving abilities to address customer concerns effectively Ambitious and proactive in finding solutions for customer needs Basic knowledge of hearing health care is advantageous but not mandatory About Amplifon Amplifon, the global leader in hearing health care, operates in 28 countries with a presence in New Zealand under two well-known brands: Bay Audiology and Dilworth Hearing. We have over 140 locations across the country, dedicated to providing innovative hearing care services. Our mission is to help people rediscover their full potential through improved hearing. Next Steps If you are passionate about customer service and eager to contribute to our mission of improving lives through better hearing, we would love to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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