- Company: Comptech Associates
- Location: Columbia, Columbia County
- Salary: Pay not listed
Comptech Associates at a glance
23 employees covered under a retirement plan (2025 filing) — via DOL Form 5500 / EFAST2
Contact Center Representative at Comptech Associates in Columbia, Columbia County
What This Role Involves
The CWB Contact Center Representative role supports the CWB contact center by servicing customers through inbound calls and emails. The primary responsibilities include resolving customer inquiries, addressing complaints, and providing product information.
Core Duties
- Handle inbound calls and emails efficiently to provide excellent customer service.
- Resolve customer issues and concerns in a timely manner.
- Provide accurate and detailed information about products and services.
- Follow up on customer inquiries and ensure satisfaction.
- Adhere to company policies and procedures during interactions with customers.
What We're Looking For
- Strong communication skills, both verbal and written.
- Ability to multitask and manage multiple calls or emails simultaneously.
- Excellent problem-solving skills to handle a variety of customer issues.
- Patient and empathetic approach when dealing with customers.
- Proficiency in using CRM systems and basic computer skills.
About Comptech Associates
Comptech Associates is based in Columbia, SC 29210. The company offers a temporary to permanent opportunity for the CWB Contact Center Representative role. Hours of operation are from 9:30 AM – 6:00 PM (CST), with a 5-day workweek schedule and some Saturday hours required.
Apply Today
The job duration is for 6 months, and the employment type is full-time. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Comptech Associates online
Working in Columbia, Columbia County
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Industry news
- Q&A with Josh Martin, CPA, Founder of Martin Business Management: Rethinking the Business Management Model - citybiz
- Marquis Who's Who Honors Rhiannon R. Johnston for Expertise in Business Management - 24-7 Press Release Newswire
- Variety’s Business Managers Elite of 2023 - Variety
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Management occupations earn a national median of $86,012 — via US Census ACS / Data USA
Be ready to walk through a tough customer call: de-escalation, clarifying questions, and how you document next steps. Expect scenarios on multi-tasking (talking while typing), accuracy under time pressure, and examples of following policy when a customer wants an exception.
- Practice a 60-second intro focused on service metrics you owned.
- Prepare one example of coaching feedback you applied.
Strong fit if you stay calm on the phone, type accurately while listening, and prefer structured processes over free-form field work. Comptech Associates is seeking an on-site Contact Center Representative in the Columbia, SC area—less ideal if you need remote-only work or avoid high call volume.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Contact Center Representative
- Employer Comptech Associates
- Location Columbia, Columbia County
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 30, 2026
- Apply by August 30, 2026
- Country United States
- Overview Full job description on this page (222 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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Occupation family: Contact Center Representative
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