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Be ready to walk through a tough customer call: de-escalation, clarifying questions, and how you document next steps. Expect scenarios on multi-tasking (talking while typing), accuracy under time pressure, and examples of following policy when a customer wants an exception.
Strong fit if you stay calm on the phone, type accurately while listening, and prefer structured processes over free-form field work. Comptech Associates is seeking an on-site Contact Center Representative in the Columbia, SC area—less ideal if you need remote-only work or avoid high call volume.
As a Contact Center Representative at Comptech Associates, you would handle inbound or outbound customer contacts, document issues in the CRM, follow scripts and escalation paths, and close tickets with clear notes. Expect queue targets, call quality monitoring, and coordination with teammates when a case needs specialist help. On-site work in Columbia is indicated (not remote).
The listing marks the job as not remote; expect on-site work tied to the Columbia, SC area.
No company profile, salary, or review data was provided for this enricher—confirm pay, benefits, and shift details directly with the employer.
Emphasize queue handling, CRM documentation, de-escalation, and reliability on scheduled shifts; bring concrete metrics if you have them.
Contact Center Representative at Comptech Associates in Columbia, Columbia County What This Role Involves The CWB Contact Center Representative role supports the CWB contact center by servicing customers through inbound calls and emails. The primary responsibilities include resolving customer inquiries, addressing complaints, and providing product information. Core Duties Handle inbound calls and emails efficiently to provide excellent customer service. Resolve customer issues and concerns in a timely manner. Provide accurate and detailed information about products and services. Follow up on customer inquiries and ensure satisfaction. Adhere to company policies and procedures during interactions with customers. What We're Looking For Strong communication skills, both verbal and written. Ability to multitask and manage multiple calls or emails simultaneously. Excellent problem-solving skills to handle a variety of customer issues. Patient and empathetic approach when dealing with customers. Proficiency in using CRM systems and basic computer skills. About Comptech Associates Comptech Associates is based in Columbia, SC 29210. The company offers a temporary to permanent opportunity for the CWB Contact Center Representative role. Hours of operation are from 9:30 AM – 6:00 PM (CST), with a 5-day workweek schedule and some Saturday hours required. Apply Today The job duration is for 6 months, and the employment type is full-time. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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