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Group Health Customer Service Representative

  • Company: Dane Street
  • Location: United States (nationwide) (nationwide)
  • Salary: Pay not listed
  • Full Time
  • Company site
  • Pay not listed

Dane Street at a glance

danestreet.com

SEC filings mentioning "Dane Street": 11search EDGAR

311 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2

Group Health Customer Service Representative - Dane Street - United States (nationwide) (nationwide)

The Opportunity

Dane Street is seeking highly motivated individuals to join our team as a Group Health Customer Service Representative. This role offers an exciting work environment, competitive compensation, and strong growth potential. Shifts are available for 10-hour shifts (Thursday - Sunday) or 12-hour shifts (Friday - Sunday).

Day-to-Day Responsibilities

  • Handling the receipt of new cases by intake, review, and verification of information and requests.
  • Drafting cases by entering necessary information into AccessDS, our Dane Street system.
  • Working with clients to ensure all pertinent information is available for processing claims.
  • Sorting, organizing, and creating medical document listings as required by the client or specific handling guidelines.
  • Oversight of cases through monitoring, processing, and tracking to meet deadlines.
  • Assignment and scheduling of new cases to physicians based on location, reviewer availability, specific guidelines, jurisdictional requirements, and other client needs.
  • Ensuring that assigned physicians have no conflict of interest with the case assignments.
  • Frequent updates to clients regarding the progress of their cases.
  • Communicating with clients when referral information is unclear or requires additional documentation.

Who We're Looking For

This position involves a significant amount of communication and requires strong organizational skills. Key responsibilities include handling new case intake, drafting cases in AccessDS, monitoring and tracking cases, assigning cases to reviewers, and interacting with clients to ensure proper documentation.

About the Company

Dane Street is dedicated to fostering critical relationships with our clients, technical team, and operations teams. Our competitive compensation package and strong growth potential make us an attractive employer for motivated professionals seeking a rewarding career in customer service.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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What people say about Dane Street

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Working in United States (nationwide) (nationwide)

The United States (nationwide) of America (USA), also known as the United States (nationwide) (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States (nationwide) also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

🇺🇸 Relocation safety for US: Exercise Normal Cautionvia Warnely, CC BY 4.0

National unemployment rate in US: 4.2%via World Bank

National job openings rate: 4.6%via BLS JOLTS

Private-sector wage growth (year over year): 3.1%via FRED

National quits rate: 1.9%via FRED (BLS JOLTS)

Weekly initial unemployment claims: 197,000via FRED

GDP per capita in US: $90,027via World Bank

Consumer price inflation in US: 2.9% (annual) — via World Bank

Real GDP growth in US: 2.2% (annual) — via World Bank

Average hours worked per year in US: 1,800via OECD

    Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

    Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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    Listing facts

    • Role Group Health Customer Service Representative
    • Employer Dane Street
    • Location United States (nationwide) (nationwide)
    • Type Full Time
    • Pay (from listing) Pay not listed
    • Posted August 3, 2026
    • Apply by September 2, 2026
    • Country United States (nationwide)
    • Overview Full job description on this page (295 words)

    Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.

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    Employer website

    danestreet.com

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    Group Health Customer Service Representative Dane Street · United States (nationwide)