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Strong fit if you like structured service work, group-health detail, and calm phone presence. Fit is weaker if you need a named local office, published pay bands, or remote-first work—this posting is U.S.-scoped with remote set to no.
As a Group Health Customer Service Representative at Dane Street, expect a day built around inbound and outbound member or plan contacts: verifying eligibility and coverage details, documenting calls accurately, escalating complex benefits or claim questions, and closing loops with clear next steps. Work stays process-heavy—queues, CRM notes, and compliance-minded language—while volume and tone shift with open enrollment, plan changes, and issue spikes.
Prioritize: group health benefits literacy (eligibility, deductibles, networks), phone/chat de-escalation, accurate case documentation, and comfort with multi-system lookup. No certification resources or costs were supplied for this family—skip paid certs until the employer names a required credential.
The listing marks remote as no and places work in the United States; confirm office or hybrid details with the recruiter.
Coverage centers on a growth investment by Quad-C Management, including Business Wire and counsel notes—not employee review sites.
No cert family or cost list was provided; ask hiring whether any license or training is mandatory after offer.
Website: danestreet.com
Public cache only — not an employee review.
Group Health Customer Service Representative (Weekend) - Dane Street - United States The Opportunity Dane Street is seeking highly motivated individuals to join our team as a Group Health Customer Service Representative. This role offers an exciting work environment, competitive compensation, and strong growth potential. Shifts are available for 10-hour shifts (Thursday - Sunday) or 12-hour shifts (Friday - Sunday). Day-to-Day Responsibilities Handling the receipt of new cases by intake, review, and verification of information and requests. Drafting cases by entering necessary information into AccessDS, our Dane Street system. Working with clients to ensure all pertinent information is available for processing claims. Sorting, organizing, and creating medical document listings as required by the client or specific handling guidelines. Oversight of cases through monitoring, processing, and tracking to meet deadlines. Assignment and scheduling of new cases to physicians based on location, reviewer availability, specific guidelines, jurisdictional requirements, and other client needs. Ensuring that assigned physicians have no conflict of interest with the case assignments. Frequent updates to clients regarding the progress of their cases. Communicating with clients when referral information is unclear or requires additional documentation. Who We're Looking For This position involves a significant amount of communication and requires strong organizational skills. Key responsibilities include handling new case intake, drafting cases in AccessDS, monitoring and tracking cases, assigning cases to reviewers, and interacting with clients to ensure proper documentation. About the Company Dane Street is dedicated to fostering critical relationships with our clients, technical team, and operations teams. Our competitive compensation package and strong growth potential make us an attractive employer for motivated professionals seeking a rewarding career in customer service. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-04 UTC · getajob.ai