Customer Service Representative

Join Uhaul as a Customer Service Representative in Detroit, Michigan, where you'll be the front line of support for our customers. This full-time position offers the opportunity to make a real difference by helping customers solve problems and create positive experiences.

Role Overview

As a Customer Service Representative at Uhaul in the Detroit area, you'll handle inbound and outbound customer communications while managing inquiries about our rental services and equipment. Your primary focus will be addressing customer needs with professionalism and care, ensuring each interaction reflects Uhaul's commitment to service excellence.

Core Duties

• Respond to customer calls, emails, and messages regarding rental inquiries, reservations, and general questions
• Process customer requests accurately and efficiently using company systems
• Troubleshoot common issues and escalate complex problems to appropriate departments
• Maintain detailed customer records and follow up on outstanding issues
• Contribute to a positive team environment and support colleagues when needed

What We're Looking For

• Strong communication skills with the ability to explain information clearly and professionally
• Reliable attendance and punctuality in a full-time role
• Patience and empathy when working with diverse customers and situations
• Basic computer skills and comfort learning new software systems
• Ability to work independently while following established procedures
• Customer-focused mindset with genuine interest in helping people solve problems

More About Uhaul

Uhaul is a leader in the moving and storage industry, serving communities across North America with high-quality rental equipment and services. We're proud to operate locations throughout Detroit, Michigan, and the surrounding region, helping families and businesses with their relocation and storage needs every single day.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.