Strategic Partner Pre-Sales & Customer Success Manager

About This Opportunity

We are representing a confidential fintech organization operating across Europe. Our talent team is seeking a Strategic Partner Pre-Sales & Customer Success Manager to support enterprise clients and strategic partnerships throughout the complete customer lifecycle—from discovery and solution design through implementation, adoption, and ongoing account growth.

This position is based in Paris, France and plays a critical role in bridging commercial, technical, and customer success functions for high-value accounts.

Responsibilities

• Support strategic commercial opportunities through discovery sessions, solution design, presentations, demonstrations, proposals, and RFP/RFI responses
• Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs
• Support the preparation of business cases, Business Impact Assessments, project roadmaps, and Statements of Work
• Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders
• Ensure projects are delivered according to agreed scope, timeline, quality standards, and dependencies
• Coordinate post-go-live customer success activities, driving adoption, retention, satisfaction, and time to value
• Identify and refer potential account expansion opportunities
• Coordinate and contribute to regular business reviews with performance insights and recommendations
• Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements
• Document project outcomes, lessons learned, and reusable best practices

What We're Looking For

• At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management
• Experience managing enterprise customers or strategic partners, preferably within payments, fintech, banking, SaaS, or technology
• Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions
• Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination
• Ability to translate complex business needs into clear functional and technical requirements
• Strong commercial mindset and experience identifying account growth opportunities
• Excellent presentation, communication, stakeholder management, and commercial discussion skills
• Strong organizational and project management skills, with the ability to manage multiple complex initiatives
• Fluency in English, both written and spoken
• Bachelor's degree in Business, Technology, Engineering, Finance, or a related field

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screening to understand your background and fit for the role. We then coordinate your submission to our client for their consideration. Please do not attempt to contact the client directly, as all communication is managed through our firm to ensure a professional and structured process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to creating an inclusive recruiting process. We welcome applications from candidates of all backgrounds and circumstances.