Customer Support Representative

About This Opportunity

We are representing a confidential social commerce platform experiencing rapid growth across North America. Our client is seeking a Customer Support Representative based in Mexico to join their expanding user operations team.

This is a fully remote position requiring excellent American English communication skills and a passion for delivering exceptional customer experiences. You'll be instrumental in supporting a vibrant community of buyers and sellers while helping maintain platform standards and user satisfaction.

Responsibilities

• Respond to user inquiries across mobile app and desktop platforms in a timely, professional manner
• Provide thoughtful, courteous support to resolve customer questions and issues efficiently
• Track and document user issues and feedback to identify trends and inform product improvements
• Contribute to standard operating procedures to enhance team efficiency and service quality
• Collect and organize customer cases to identify patterns and potential technical issues
• Ensure prompt resolution of customer concerns through high-quality service delivery
• Continuously learn platform updates and new features to provide expert-level support
• Perform additional duties as assigned by the support team leadership

What We're Looking For

• Must be based in Mexico with reliable computer, smartphone, and high-speed internet connection
• Native or near-native American English speaking, writing, and reading skills
• 2-3 years of customer service experience with ability to manage multiple issues simultaneously
• Strong technical aptitude, particularly with mobile app troubleshooting
• Excellent written communication skills with attention to detail and courteous tone
• Team player mindset with collaborative work style
• Strong learning ability and self-motivated approach to problem-solving
• Experience working with e-commerce platforms preferred
• Practical experience documenting and optimizing standard operating procedures
• Time spent living in the United States strongly preferred
• Interest in collectibles, handmade goods, or online marketplace communities a plus

Schedule: Shifts generally fall between 8AM-8PM Eastern Time and will include either Saturday or Sunday. This is a fully remote position.

How We Work With You

Get A Job.ai represents exceptional candidates to leading technology companies. When you apply through our platform, our talent team will conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process.

Please apply exclusively through Get A Job.ai. Do not contact the client company directly, as doing so may disqualify your application.

Pay

Pay via Get A Job.ai: $8-10 USD per hour

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and do not discriminate based on race, religion, color, gender expression or identity, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.