Customer Onboarding Specialist

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential geospatial technology organization in their search for a Customer Onboarding Specialist based in Latin America. This remote role sits within the Education & Enablement function and focuses on delivering technical onboarding experiences that help customers successfully adopt satellite imagery data, tools, and workflows.

You'll serve as a trusted technical partner for customers across LATAM, leading onboarding activities, delivering training sessions, and providing ongoing technical enablement that supports long-term product adoption and customer success.

Responsibilities

• Deliver tailored technical onboarding experiences that reduce time-to-value and accelerate customer adoption of geospatial products and workflows
• Lead onboarding kickoff calls, coordinate cross-functional onboarding activities, and deliver live technical training sessions and workshops for customers across Latin America
• Partner with Customer Success Managers to provide ongoing technical enablement for strategic customers, helping them expand product usage and capabilities beyond initial onboarding
• Build trusted technical relationships by providing continued education, guidance, and best practices that support long-term adoption
• Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across education platforms
• Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations teams
• Monitor onboarding engagement and customer feedback, contributing insights that improve experiences and drive product adoption

What We're Looking For

Required Qualifications:

• 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or similar customer-facing role
• Bachelor's degree in a related field
• Professional fluency in English, Spanish, and Portuguese with the ability to confidently deliver customer onboarding and technical training in all three languages
• Technical aptitude to understand complex customer workflows and explain technical concepts clearly to both technical and non-technical audiences
• Experience working with GIS, remote sensing, or geospatial data platforms
• Hands-on experience with coding or scripting, preferably Python, sufficient to understand customer workflows and support technical onboarding
• Familiarity with adult learning principles and best practices for customer education and technical enablement
• Ability to coordinate cross-functional onboarding activities while balancing organization, collaboration, stakeholder alignment, and customer needs

Preferred Qualifications:

• Experience in a SaaS, data, or developer-focused product environment
• Experience with Learning Management Systems, customer education platforms, or documentation systems
• Experience supporting both live and scaled self-service or automated customer onboarding programs
• Exposure to onboarding automation, customer engagement platforms, or lifecycle communications
• Experience working with multilingual or cross-cultural customer audiences

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. We coordinate the interview process and provide support throughout. Please do not attempt to contact the client directly, as all communication should flow through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive for this role and location within LATAM.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.