Technical Account Manager – Senior Care (m/f/d)

About This Opportunity

We are representing a well-funded technology company transforming how frontline care teams manage their digital workflows. Our client serves thousands of healthcare facilities across Germany, helping caregivers spend less time on administrative tasks and more time with residents.

We're seeking a Technical Account Manager - Senior Care to own the technical relationship with 10-15 of their largest care group clients. You'll be the trusted partner who ensures smooth operations from go-live through renewals, working closely with IT teams, facility leadership, and internal engineering to maintain reliability across every location.

Responsibilities

• Manage technical relationships for a portfolio of 12-15 care groups, developing deep knowledge of their EHR configurations, infrastructure, open issues, and key stakeholders
• Maintain detailed technical account plans covering integration landscapes, planned system changes, risk areas, and requirements for upcoming facility rollouts
• Lead release pre-briefings and technical reviews, ensuring customers understand upcoming changes and their operational impact
• Partner closely with Technical Support on active issues, providing critical account context to accelerate resolution while managing the overall relationship
• Identify patterns across customer accounts and translate them into actionable product and engineering feedback
• Support go-live activities and escalations with occasional on-site visits when technical presence is required

What We're Looking For

• Several years of experience in technical account management, solutions engineering, technical support, or implementation roles within B2B SaaS or health technology environments
• Hands-on technical expertise with integrations, APIs, logging systems, networking, and device/MDM configurations, with strong troubleshooting skills across interconnected systems
• Excellent communication abilities across technical and executive audiences—comfortable discussing interface details with IT leads and rollout strategy with senior management
• Structured, calm approach to managing multiple concurrent accounts and open issues, using data to demonstrate progress and impact
• Professional fluency in German and comfortable working English
• Based in Germany with willingness to travel occasionally for customer rollouts or escalations
• Familiarity with care documentation systems is a strong plus

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and confirm fit for the role. We then submit qualified candidates to our client for their interview process. Please do not contact the employer directly—all communication flows through Get A Job.ai to ensure a smooth, confidential process.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with clients who share our commitment to diversity and equal opportunity employment.