Customer Solutions Architect

About This Opportunity

We are representing a confidential data infrastructure organization seeking a Customer Solutions Architect for their Enterprise team in Japan. This is a remote, full-time position focused on driving adoption, expansion, and long-term value for existing enterprise customers.

As a Customer Solutions Architect, you will serve as the primary post-sales technical owner for enterprise accounts. Working alongside sales and engineering teams, you'll ensure customers successfully deploy, scale, and expand their usage of data integration solutions. This role combines technical account management with strategic advisory, acting as the bridge between initial implementation and sustained growth.

Unlike implementation-focused roles, this is an expansion-driven position measured on incremental revenue growth, platform adoption, and customer retention metrics.

Responsibilities

• Own post-sales technical engagement across assigned enterprise accounts, driving adoption and optimization
• Deliver enablement sessions, workshops, and best-practice guidance to ensure customers achieve measurable value
• Monitor account health signals including usage patterns, performance metrics, and support trends
• Identify and execute expansion opportunities across business units, regions, and use cases
• Partner with account executives to drive incremental revenue through structured expansion plays
• Lead technical validation of new workloads, including workshops and proof-of-concepts where needed
• Define and maintain enterprise reference architectures aligned to customer environments
• Guide customers on best practices for data pipelines, automation, and platform adoption
• Build and maintain relationships with technical, operational, and executive stakeholders
• Run regular technical cadence calls, business reviews, and roadmap planning sessions
• Collaborate with product, engineering, and partner organizations to drive joint customer value
• Contribute to mutual account plans and own mutual success plans for strategic accounts
• Maintain technical documentation including architecture patterns, design standards, and knowledge bases

What We're Looking For

Required qualifications:

• Proven experience as a Solution Architect, Technical Account Manager, or similar customer-facing technical role
• Strong track record of driving customer outcomes post-sale, including adoption and expansion initiatives
• Experience designing scalable data architectures within modern data ecosystems
• Ability to translate business objectives into technical solutions and measurable outcomes
• Excellent stakeholder management skills across technical and non-technical audiences
• Proactive, self-sufficient, and highly organized approach to managing multiple accounts simultaneously
• Comfortable operating strategically while engaging in deep technical discussions
• Fluency in Japanese and English required for this Japan-based role

Technical experience with:

• Databases such as SAP HANA, Oracle, SQL Server, or Postgres
• Cloud data platforms including Snowflake, Databricks, BigQuery, or Redshift
• SQL, Python, and scripting languages (bash or PowerShell)
• Networking concepts including SSH tunneling, VPNs, and PrivateLink
• Modern data stack tools and ecosystem technologies

Bonus qualifications:

• Background in data integration, ETL/ELT, or replication technologies
• Experience with workload-based or consumption-based sales models
• Familiarity with enterprise architecture frameworks and design patterns
• Experience working with system integrators or technology partners

How We Work With You

Our talent team at Get A Job.ai partners exclusively with leading organizations to connect exceptional candidates with career-defining opportunities. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening to understand your experience and career goals.

If there's a strong mutual fit, we'll submit your profile to our client for consideration and guide you through their interview process. We ask that candidates work exclusively through Get A Job.ai and not contact the client directly, as this allows us to best represent your interests and provide coordinated support throughout the hiring journey.

Pay

Compensation details will be discussed during the screening process and are competitive with the Japanese market for this level of enterprise technical role. Our client offers comprehensive benefits including medical coverage, generous paid time off, equity grants, professional development opportunities, and mental health support resources.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates regardless of background, experience, or identity.