Enterprise Customer Success Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential cybersecurity organization seeking an Enterprise Customer Success Manager to join their EMEA operations based in England. This is a hybrid role requiring up to three days per week in-office.

We are looking for a passionate, results-driven professional who will serve as a strategic partner to enterprise clients, ensuring their success with advanced security solutions throughout the entire customer lifecycle.

Responsibilities

• Design and execute success plans for a portfolio of strategic enterprise accounts, guiding customers from onboarding through implementation, expansion, and renewal
• Achieve and report on customer health, satisfaction, retention, and growth targets
• Lead training sessions and product enablement activities to ensure widespread adoption and measurable operational impact
• Conduct product health checks, configure alert and response rules, and remediate Active Directory and Entra security posture vulnerabilities
• Act as the voice of the customer, gathering insights and providing feedback to product development and cross-functional teams
• Monitor and maintain accurate customer records to enable personalized interactions across support, sales, and success functions
• Develop and execute ongoing customer development programs including health checks, product upgrades, and workshops
• Identify and cultivate customer references and assist with case study development
• Contribute to the enhancement of customer success processes and systems across the organization

What We're Looking For

Essential Experience & Skills:

• 5+ years in a Customer Success Manager, Technical Account Manager, or similar customer-facing role within a cybersecurity SaaS organization
• Hands-on product enablement experience with security solutions, including running health checks, configuring security rules, and articulating technical findings to diverse audiences
• Deep understanding of security concepts including NIST IR processes, MITRE Attack framework, APTs, Active Directory and Entra ID vulnerabilities and attack patterns
• Strong foundational knowledge across cybersecurity domains: network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity management (IAM/SSO/MFA), SIEM, zero-trust, and threat intelligence
• Fundamental understanding of modern on-premises and cloud architectures (AWS, Azure, GCP)
• Familiarity with compliance frameworks such as NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2
• Executive presence with ability to communicate complex security concepts to CISOs, CIOs, architects, and analysts
• Demonstrated ability to translate technical telemetry, risk scores, and metrics into compelling business narratives
• Strong project and program management skills with experience managing onboarding, health checks, and maturity roadmaps
• Consultative approach to identifying expansion opportunities and driving upsell, cross-sell, and renewals
• Experience with renewal and expansion forecasting, including ARR, NRR, and consumption metrics
• Fluent English language skills required

Preferred Qualifications:

• Experience with SFDC and Active Directory
• German language proficiency

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will screen your application and arrange an initial conversation to understand your background and career goals. If there's a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the client organization directly—all communication and interview coordination will be managed through our recruiting team to ensure a smooth, professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applications from candidates of all backgrounds and will ensure fair consideration regardless of race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic.