Air Booking Coordinator, Travel Services

About This Opportunity

We are representing a confidential educational travel organization seeking an Air Booking Coordinator to join their remote Travel Services team. In this customer-focused role, you'll work with domestic and international travelers to arrange air transportation, resolve scheduling challenges, and deliver exceptional service in a fast-paced contact center environment.

This is a fully remote position requiring availability Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. Due to operational hours, we're seeking candidates located in the Eastern or Central time zones of the United States.

Responsibilities

• Book domestic and international air travel options, including negotiated and block space arrangements
• Manage inbound and outbound participant calls, qualifying needs and providing optimal schedules and pricing for first-call resolution
• Create preliminary itineraries for enrollments and handle airline schedule changes according to carrier guidelines
• Resolve flight changes during world events, weather disruptions, or airline operational issues
• Provide emergency line support to assist participants with urgent travel situations
• Promote additional services including custom air options, hotel accommodations, and upgrades
• Make sound business decisions based on situational events while maintaining focus on customer satisfaction
• Navigate multiple computer applications simultaneously while engaged with customers
• Meet or exceed performance standards in accordance with departmental goals and metrics
• Take ownership of customer interactions to create brand promoters

What We're Looking For

• Bachelor's degree preferred or comparable experience
• Excellent communication, decision-making, persuasion, and closing skills
• 1-2 years of experience with air travel booking preferred
• Demonstrated sales and customer service skills, including negotiation and closing capabilities
• Solid knowledge of airline negotiated fares
• Strong team contributor with ability to work toward team objectives
• Results-driven, enthusiastic, and self-motivated approach
• Strong CRM and computer skills with capacity to learn new systems; Amadeus or airline GDS experience a plus
• Ability to thrive in change while maintaining consistency in a fast-paced environment
• Solid written and oral communication skills
• Must have a private workspace free of distractions with direct internet access via ethernet cable

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and qualifications. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communications must go through Get A Job.ai to ensure proper representation.

Pay

This is a non-exempt hourly position with compensation details to be discussed during the screening process.

Equal Employment Opportunity

Get A Job.ai is committed to inclusive hiring practices. We consider all qualified applicants regardless of race, color, religion, gender, national origin, age, sexual orientation, marital status, veteran status, disability, or any other status protected by law.