Partner Programs & Analytics Manager

About This Opportunity

We are representing a confidential cybersecurity client seeking a Partner Programs & Analytics Manager to join their Global Channel Strategy and Operations team in India. In this role, you will drive operational excellence by bridging business partners, internal stakeholders, and leadership. You'll ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact position requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.

Responsibilities

• Strategic Workflow & Process Optimization: Manage case resolution for Partner Programs, identify operational bottlenecks, and design proactive strategies to eliminate root-cause issues. Work cross-functionally with Legal, Sales, Finance, and Product teams to secure rapid resolution.
• Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets, ensuring documentation and program collateral remain current, organized, and accessible.
• AI-Driven Data Analytics & Insights: Utilize enterprise AI tools and analytical platforms to track key performance indicators, perform root-cause analyses on case trends, and present actionable, data-backed recommendations to leadership.
• Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
• Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
• Financial & Operations Execution: Oversee Purchase Order creation, financial approvals, and fund distribution for Contra, Business Development Funds, and Market Development Funds utilizing procurement platforms.

What We're Looking For

Required Qualifications:

• 5+ years of operations experience in case management, partner operations, tier-2/3 support coordination, or business operations in a global setting
• Demonstrated resilience and persistence as a hands-on problem solver with a history of driving initiatives to completion despite obstacles and tight timelines
• Strategic and analytical mindset with exceptional ability to audit processes, identify workflow inefficiencies, and implement scalable solutions
• Agility in high-growth environments with strong flexibility to pivot quickly, prioritize competing demands, and execute independently
• Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace)
• Practical, hands-on experience using generative AI tools and enterprise search platforms to optimize workflows and accelerate problem-solving
• Ability to work full United States business hours (CST alignment): 5:30 PM to 2:30 AM IST
• Bachelor's degree in Business, Finance, or related field
• Exceptional written and verbal English communication skills

Preferred Qualifications:

• 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors
• Global experience managing cross-border channel operations and navigating international channel dynamics
• Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we will submit your candidacy to our client for consideration. Please apply exclusively through our platform—do not contact the client directly, as we manage the entire recruitment process on your behalf.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.