Customer Support Associate (JavaScripting Expert)

About This Opportunity

We are representing a confidential SaaS client seeking a Customer Support Associate with JavaScripting expertise to join their global support team. This is a remote position based anywhere in the United States.

Our client builds enterprise software platforms that serve field operations across utilities, telecom, manufacturing, and related industries. They're looking for a customer-focused technical support professional who can troubleshoot complex platform issues, communicate clearly with enterprise customers, and collaborate across engineering and product teams.

Responsibilities

• Manage customer support tickets from intake through resolution while meeting SLA expectations
• Troubleshoot technical issues across workflows, configurations, integrations, and platform functionality using JavaScript expertise
• Collaborate with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
• Identify recurring issues and root causes to drive continuous improvement in support operations
• Develop deep product expertise and become a subject matter expert across key platform areas
• Create and maintain knowledge base articles, troubleshooting guides, and support playbooks
• Handle escalations and provide occasional on-call support coverage for critical customer operations
• Work with global enterprise customers across multiple time zones and industries

What We're Looking For

• Expert-level JavaScript skills – this is essential for the role
• Knowledge of ReactJS is a strong plus
• 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
• Strong troubleshooting methodology with ability to investigate issues systematically
• Customer-first mindset with excellent organization, responsiveness, and attention to detail
• Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
• Experience with support ticketing platforms such as Jira, Zendesk, Freshdesk, or ServiceNow
• Excellent communication skills – able to explain technical concepts to both technical and non-technical audiences
• Collaborative approach working cross-functionally in fast-paced, high-growth environments
• Flexibility for occasional on-call or after-hours escalation coverage
• Willingness to travel occasionally as needed
• Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience

How We Work with You

When you apply through Get A Job.ai, our recruiting team will review your profile and schedule an initial screening call to discuss your background, technical skills, and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll keep you informed and provide guidance.

Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as all applications must come through our talent team to be considered.

Pay

Compensation details will be discussed during the screening process based on your experience level and the client's approved range.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.